User manual INTEL IT DIRECTOR

[. . . ] Intel(R) IT Director User's Guide Table of Contents Disclaimer and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 To set up Intel IT Director: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 See Also . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] Verify that the system time on the client computer is synchronized with the system time on the monitor computer. A firewall on the client computer may be blocking remote queries. Configure the firewall to allow remote queries. Here are instructions for 3 firewalls: · · · Norton 360* McAfee Total Protection* Trend Micro Internet Security* · · · · You already set the USB devices to block on a client computer, but those devices are not blocked. USB blocking may be disabled on the client computer. From Intel IT Director on the client computer, go to My Computer > USB Blocking. If checked, uncheck the box 27 Intel(R) IT Director User's Guide Disable USB Blocking. Multiple causes are possible: · The My Computer tab may be disabled. For more information, see Disabling My Computer Settings. You may not have permission to access the My Computer tab. For more information, see Setting User Privileges. · You cannot access the My Network tab. You may not have permission to access the My Network tab. For more information, see Setting User Privileges. If USB Blocking is enabled and you connect a device whose type Intel IT Director cannot detect, the device is automatically blocked. Verify that the type of device you want to use is not blocked. You can now enable USB Blocking, while still using your USB device. A new USB device is blocked, even though it is of an unblocked device type. Intel IT Director does not work correctly in a network that uses Microsoft Windows* Small Business Server (SBS). Intel IT Director adds ports to the Windows Firewall local programs exceptions list. If you have Microsoft Windows* Small Business Server (SBS) 2003 or 2008, your domain group policy may disable the ports added by Intel IT Director. See Configuring Microsoft Windows* Small Business Server. In the default Windows SBS 2003 setting, users are locked out for 10 minutes after entering an incorrect username or password. Configure On a system using Windows SBS 2003, entering the wrong username or password prevents Intel IT Director from monitoring other computers on the 28 Troubleshooting network. Windows SBS 2003 as follows: 1. and type mmc to open the Microsoft* Management Console. On the File menu, click Add/Remove Snap-in. In the Available Snap-ins list, click Group Policy Object Editor and then click Add. In the Select Group Policy Object dialog box, click Browse and find the relevant policy to edit: · For Windows XP* OS: Small Business Server Lockout policy For Windows Vista* OS: Small Business Server ­ Windows Vista Policy · 6. [. . . ] In the Group Policy Object Editor window, browse to Small Business Server Windows Firewall > Computer Configuration > Administrative 37 Intel(R) IT Director User's Guide Templates > Network > Network Connections > Windows Firewall > Domain Profile. Under Domain Profile, double click Windows Firewall: Allow local program exception. In the dialog box, select Enable, click Apply, and click OK. Force the Group Policy settings to be applied, in one of two ways: · · Restart the client computer. [. . . ]