User manual ITS TELECOM EAR 2000 INSTALLATION V3 RELEASE 3

[. . . ] EAR 1000 / 2 000 ADRA 1000 / 2000 Installation and Programming Manual EAR 1000/2000 and ADRA 1000/2000 Installation and Programming Manual Version 3 Release 3 February 2004 NOTICE This publication refers to the EAR 1000/2000 and the ADRA 1000/2000, Release 3. Additional copies of this manual may be obtained from ITS Telecom Reproduction of this manual or parts thereof without written permission from ITS is strictly prohibited. ITS Telecom reserves the right to modify the hardware and software described in the manual without prior notice. However, changes made to the hardware or software described does not necessarily render this publication invalid. WARRANTY In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment, ITS Telecom shall repair or replace the product at its discretion. [. . . ] *190 + XX + # where XX = Script message number (Same 4-7 Reset Scripts to default values. This command does not delete the recorded EAR 1000/2000 Installation and Programming Manual DTMF Programming OPERATION script messages. Reset value in Script to default values. This command does not delete the recorded script messages. as *100) COMMAND DEFAULT *190 + XX + Y + # where XX = Script message number (Same as *100) Y = Specific digit value to reset in the script. 4. 2. 4 Busy / No answer Menus Handling OPERATION Return to the opening greeting when caller dials return digit during playback of Busy/No answer script. COMMAND *115 + XX + B where XX ­ script number B = Digit to be dialed by caller or * at the end of greeting playback Note: This option is valid only for the No answer menu (script 21) Busy menu (script 22). DEFAULT 4-8 EAR 1000/2000 Installation and Programming Manual DTMF Programming OPERATION Place a call on hold. The caller is put on hold for ten seconds before trying to transfer the call again. COMMAND *180 + B where B = Digit to be dialed by caller to put the call on hold or * to put the call on hold at the end of playback Note: This option is valid only for the Busy menu (script 22). *185 + B where B = Blind transfer digit to be dialed by the caller or * at the end of greeting playback Note: This option is valid only for the Busy menu (script 22). DEFAULT Blind Transfer to a busy extension. An immediate attempt is made to transfer the call to the extension when the user dials the transfer digit. EAR 1000/2000 Installation and Programming Manual 4-9 DTMF Programming 4. 2. 5 Advanced Features OPERATION Time for End Of Message action. COMMAND *105 + XX + Y + # where XX = Script message number (Same as *100) Y = 0-9 (sec) *220 + X where X = 0; Busy/Answer detect using Call Progress tones. X = 1; Busy/Answer detect using DTMF codes. Note: Option X=1 is valid only if the ports assigned to the Ear 1000/2000 in the PBX are defined as VM ports. 5 DEFAULT Selecting DTMF code or Call Progress tone detection. This command is valid in Supervised transfer mode. Call Progress 4-10 EAR 1000/2000 Installation and Programming Manual DTMF Programming OPERATION Defining the DTMF code for the busy/no answer condition. COMMAND *221 + X + Code + # where X = 1 ­ Answer X = 2 - Busy Code ­ Each DTMF code can contain up to four digits including 0-9. To enter #, *, A-D use the following DTMF combinations: *4 for # *7 for C *5 for A *8 for D *6 for B ** for * Note: This option is valid only if the ports assigned to the Ear 1000/2000 in the PBX are defined as VM ports. *333 + Code + # where Code = Disconnection code. Same as Code table in *221 *369 + X where X = Volume level (0-9) 9 is the highest volume level DEFAULT Disconnection code ### Greeting volume level 5 EAR 1000/2000 Installation and Programming Manual 4-11 DTMF Programming OPERATION Busy signal cadence setup. Setup of busy on/off-time cadence. COMMAND *375 + XXXX + # where XXXX ­ Busy extension number. Setting-up the Busy on/off-time cadence by dialing the busy extension number. *600 + * + Old password + New password + # Password must include 4 digits. *601 + * + Old password + New password + # Password must include 4 digits. [. . . ] + # where: XX = Opening Greeting number (same as *100) Ext = Extension (contains up to six digits). *125 + XX + # where: XX = Opening Greeting number (same as *100) DEFAULT Transfer the call to the operator's ext. Is defined by command *360 Disconnect the call at the end of the Opening Greeting. *140 + XX + * + # where: XX = Opening Greeting number (same as *100) *190 + XX + # where XX = Opening Greeting number (same as *100) Reset Opening Greeting to default values. This command does not delete the recorded script messages. 9-6 ADRA 1000/2000 Installation and Programming Manual DTMF Programming 9. 2. 4 Busy Menu Handling OPERATION Place a call on hold at the end of a BUSY greeting message (script 22). [. . . ]