User manual ITS TELECOM VME-4000 INSTALLATION V7.1

[. . . ] VME - 4000 Auto Attendant & Voice Mail System Installation and Programming Manual Version 7. 1 April 2005 Proprietary NOTICE This publication refers to the VME - 4000 Voice Mail System, Release 7 Additional copies of this manual may be obtained from Aleen Technologies Reproduction of this manual or parts thereof without written permission from Aleen Technologies is strictly prohibited. Aleen Technologies reserves the right to modify the hardware and software described herein without prior notice. However, changes made to the hardware or software described do not necessarily render this publication invalid. WARRANTY In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment, Aleen Technologies shall repair or replace the same at its discretion. Transportation will be the responsibility of the dealer/distributor. [. . . ] The number of digits in an extension is defined by code *300. You can enter up to four different digits. Command: Example 1: *170 + XX + first digit(s) + # *170 00 2 # The unit waits for the rest of the extension number when "2" is dialed during playback of script message 00. After the caller dials the rest of the extension number, the unit transfers the call to the extension. Example 2: *170 00 2 4 # Same as Example 1, except the extension number starts with 2 or 4 (for extension numbers 2xx and 4xx). Voice Mail and Auto Attendant System Installation and Programming Manual 4-21 DTMF Programming 4. 4. 6. 15 Transferring a Call Directly to a Mailbox Transfers the call directly to a mailbox number. This feature is similar to directly dialing an extension, except the call is transferred directly to a mailbox. You can enter up to four different digits. Command: Example 1: *175 + XX + first digit(s) + # *175 00 2 # The unit waits for the rest of the mailbox number when "2" is dialed during playback of script message 00. After the caller dials the rest of the mailbox number, the unit transfers the call to the mailbox. Example 2: *175 00 2 4 # Same as Example 1, except the mailbox number starts with 2 or 4. 4. 4. 6. 16 Placing a Call on Hold Gives the caller the option to remain on hold. Valid only for script messages 2122 (for the first language), 31-32 (for the second language) and 41-42 (for the third language), which are reserved for the extension Busy menus. Command: Example: *180 + XX + B + # *180 21 3 # The unit places the call on hold for 10 seconds before trying to transfer the call again when "3" is dialed during playback of script message 21. 4. 4. 6. 17 Blind Transfer to a Busy Extension Transfers a call in blind mode to a busy extension. Valid only for script messages 21-22 (for the first language), 31-32 (for the second language) and 41-42 (for the third language), which are reserved for the extension Busy menus. Command: Example: *185 + XX + B + # *185 21 5 # The unit immediately tries to transfer the call again when "5" is dialed during playback of script message 21. NOTE Both Place a Call on Hold and Blind Transfer to a Busy Extension are used to transfer calls to a busy extension. Place a Call on Hold gives the option to retry every 10 seconds to transfer the call until the extension is available. In a Blind Transfer, calls are transferred to a Busy Extension immediately. This option is used when the unit is connected to a PBX that incorporates In-Band DTMF signaling. Voice Mail and Auto Attendant System Installation and Programming Manual 4-22 DTMF Programming 4. 4. 7 Directory Listing Programming The directory-listing feature (Dial By Name) allows calls to be transferred to proper extensions based on recorded names and codes of mailbox owners. The Directory Listing parameters are set through the commands explained in the following paragraphs. 4. 4. 7. 1 Directory Listing Format Changes the format of the directory listing. The unit supports two directory listing formats. Command: *011 + X X = 0; List according to last name (Default) X = 1; List according to first name 4. 4. 7. 2 Transferring to Directory Listing Transfers the call to the directory listing. Command: Example: *111 + XX + B + # XX = Script number *111 00 5 # Play the directory listing when "5" is dialed during playback of script message 00. 4. 4. 8 Resetting Script Message Programming to Default Resets a complete script message or only one entry. This command does not delete the recorded script message. [. . . ] To enter your directory listing, press 2. To delete your directory listing, press 8. To return to the previous menu, press 9. Using your keypad, please enter the first 3 letters of your last name. [. . . ]