User manual ITS TELECOM VOCAL INSTALLATION V7.1

[. . . ] Vocal / Vocal Jr. Auto Attendant & Voice Mail System Installation and Programming Manual Version 7. 1 April 2005 Proprietary NOTICE This publication refers to the VOCAL and VOCAL jr. Voice Mail Systems, Release 7 Additional copies of this manual may be obtained from ITS Ltd. Reproduction of this manual or parts thereof without written permission from ITS is strictly prohibited. reserves the right to modify the hardware and software described herein without prior notice. [. . . ] Command: Example: *125 + XX + # *125 00 # The unit transfers the call to the operator at the end of script message 00. 4. 4. 6. 10 Transferring the Call to a Mailbox Transferring the caller to a specific mailbox number: The mailbox must be defined and existing. Command: Example: *130 + XX + B + Mailbox number + # *130 01 5 152 # Transfers the call to mailbox 152 when "5" is dialed during playback of script message 01. 4. 4. 6. 11 Disconnecting the Line Disconnects the call at the end of the script message or if the caller dialed the disconnect digit during playback. This command may include the system message 001. Command: *140 + XX + B + Z + # Z = 0; means disconnect the line with no message. Z = 1; means disconnect the line with the above system message Example: *140 10 * 1 # The unit plays the disconnection message and then disconnects the call at the end of script message 10. Voice Mail and Auto Attendant System Installation and Programming Manual 4-20 DTMF Programming 4. 4. 6. 12 Leaving a Message in a Mailbox Initiates the procedure for leaving a message in a mailbox. Command: Example: *150 + XX + B + # *150 00 8 # The unit asks for a mailbox number when "8" is dialed during playback of script message 00. After dialing the requested mailbox number, the caller hears the mailbox's greeting and can leave a message. 4. 4. 6. 13 Retrieving Messages from a Mailbox Initiates the procedure for retrieving messages from a mailbox. Command: Example: *160 + XX + B + # *160 00 9 # The unit asks for a mailbox number and password when "9" is dialed during playback of script message 00. After dialing the requested mailbox number and password, the mailbox owner can retrieve his messages and access the user menu to record a personal greeting, change his password, etc. 4. 4. 6. 14 Directing a Call to an Extension Enables the caller to dial an extension directly by programming the first digit of the extension. When a caller dials the first digit of an extension during playback of a script message, the unit stops the message and waits for the rest of the digits of the extension. The number of digits in an extension is defined by code *300. You can enter up to four different digits. Command: Example 1: *170 + XX + first digit(s) + # *170 00 2 # The unit waits for the rest of the extension number when "2" is dialed during playback of script message 00. After the caller dials the rest of the extension number, the unit transfers the call to the extension. Example 2: *170 00 2 4 # Same as Example 1, except the extension number starts with 2 or 4 (for extension numbers 2xx and 4xx). Voice Mail and Auto Attendant System Installation and Programming Manual 4-21 DTMF Programming 4. 4. 6. 15 Transferring a Call Directly to a Mailbox Transfers the call directly to a mailbox number. This feature is similar to directly dialing an extension, except the call is transferred directly to a mailbox. You can enter up to four different digits. Command: Example 1: *175 + XX + first digit(s) + # *175 00 2 # The unit waits for the rest of the mailbox number when "2" is dialed during playback of script message 00. After the caller dials the rest of the mailbox number, the unit transfers the call to the mailbox. Example 2: *175 00 2 4 # Same as Example 1, except the mailbox number starts with 2 or 4. 4. 4. 6. 16 Placing a Call on Hold Gives the caller the option to remain on hold. Valid only for script messages 2122 (for the first language), 31-32 (for the second language) and 41-42 (for the third language), which are reserved for the extension Busy menus. Command: Example: *180 + XX + B + # *180 21 3 # The unit places the call on hold for 10 seconds before trying to transfer the call again when "3" is dialed during playback of script message 21. 4. 4. 6. 17 Blind Transfer to a Busy Extension Transfers a call in blind mode to a busy extension. [. . . ] To return to the previous menu, press 9. Press the hash key when you have finished. To return to the previous list, press 7. To access directory listing options, press 3. [. . . ]