User manual JUNIPER NETWORKS CARE PLUS DATASHEET

[. . . ] Each service may be purchased using consulting credits or with a purchase order. 1 Configuration Analysis and Change Review Service Juniper Networks Configuration Analysis and Change Review Service provides a consultative review and analysis that optimizes your network configuration by leveraging Juniper's detailed understanding of your network along with expertise regarding Juniper products. Juniper engineers will discuss your requirements in detail and apply best practices and Juniper methodology to analyze the configuration and features with a focus on scalability, resilience, and efficiency. Design Change Review Service Juniper Networks Design Change Review Service provides consultative review and recommendations for improving and optimizing certain aspects of the existing detailed design plan for your network. leveraging Juniper engineering's experience and knowledge of your network architecture, this service offering enables you to get validation from Juniper experts before making critical network changes. Service Deliverables Network design review and analysis: · Review of your design requirements and goals, including review of your high-level design document, which typically includes business requirements for the network scaling, capacity, or resource constraints, network reliability and high availability requirements · Review of your detailed design document, which typically includes a detailed diagram and network inventory · Analysis of the new design to ensure that it meets the design requirements, will scale with the network, and is optimized for performance and risk reduction Network design recommendations: · Juniper provided written feedback referencing your design document with input and recommendations · A follow on meeting to review the recommendations and come to final agreement on the design Service Deliverables · Product configuration review and analysis · Meeting to discuss, understand, and validate the overall goals and requirements of your network · Review of your network device configurations, which may include hardware configurations, software configurations, and dependencies with respect to new features, configuration scaling, device policies, interface configuration, management setup for the system, and your configuration methodology · Analysis of current configurations based on suggested Juniper Networks product configuration best practices; areas of focus may include configuration practices currently employed, hardware redundancy, resiliency and error logging configuration, scalability of the current configuration, dependencies with respect to new features, and your configuration templates Service Specifications The service contract includes access to deliverables that are delivered remotely as defined in the "Service Deliverables" section. The scope of this service is limited to two configuration templates and to the Juniper Networks products and services purchased. [. . . ] The service focuses on identifying potential malfunctioning hardware components, dormant problems, any abnormalities in the trend data for potential improvement, and any other performance related issues. Juniper engineers will analyze your data and provide recommended actions to help identify potential risks and issues with your Juniper products before they impact your network, and to proactively improve network performance. Service Deliverables Software upgrade requirements assessment: · Review of current conditions, problem history, and feature requirements for your network infrastructure to provide a target software release assessment. This assessment may include existing hardware and software inventory, existing feature use and future feature requirements, performance and high availability requirements, previous cases and problems reported, and latest network infrastructure design or services changes. Software release analysis: · Review of target software release with information about any additional software features included in the target release such as operating features, redundancy features, configuration features, other features, and any default behavior and syntax changes in the target release. · Provide information about software bugs found in the field that match the target release and your network profile. This information includes a description of the problem, impact, known trigger for the problem, and a proposed solution or any known workarounds that may alleviate or help to prevent the problem. · In-depth analysis of the identified software bugs in the target release and of the potential level of exposure on the network based on your specific business and networking requirements. · Assessment of the probability that you may encounter the reported bugs on your network and recommendations regarding the course of action to avoid potential problems. Software upgrade recommendations: · Consolidated report containing the software upgrade requirements assessment, target software analysis, and any recommended changes and improvements. Service Deliverables Data device collection and analysis: Juniper engineers will provide your IT staff with the required software collection tool, and will work with them to collect sample network data and analyze the findings to determine areas of improvement. The collected key device health indicators will be analyzed to identify potential problem areas. Examples of the collected data include CPU and memory utilization, task memory, chassis and system alarms, packet forward engine traffic, session counts, ASIC/FPgA (field-programmable gate array) status and errors, and zone/screening counters. Provide information on critical issues that are found along with recommended available workaround solutions, and assist Juniper Networks Technical Assistance Center (JTAC) on issue resolution. Optimization recommendation: Juniper will recommend solutions based on recognized best practices to resolve the identified problem areas and optimize your network's health and utilization. Performance trends will be identified along with recommendations on the respective areas for improvement. A written report will be submitted and Juniper engineers will review the findings with you in a conference call. Service Specifications The service contract includes access to deliverables that are delivered remotely as defined in the "Service Deliverables" section. The scope of the service is limited to Juniper Networks Junos operating system (on Juniper Networks M Series Multiservice Edge Routers, T Series Core Routers, and MX Series 3D Universal Edge Routers), as well as ScreenOS® Software devices. It includes one (1) Product Health Check report, defined as either Junos OS or ScreenOS. The scope is also limited to Juniper Networks device health check only and does not include network-level performance analysis. For additional details, please refer to the Service Description Document. Service Specifications The service contract includes access to deliverables that are delivered remotely as defined in the "Service Deliverables" section. The scope of the service is limited to one software target release and to the Juniper Networks products and services that you have purchased. Software Upgrade Recommendation and Review Service deliverables are based on the network profile information provided by you or collected through Service Now and Service Insight. The scope of this offering can vary and be restricted if the complete required information and documentation is not provided. [. . . ] is the leader in high-performance networking. Juniper offers a high-performance network infrastructure that creates a responsive and trusted environment for accelerating the deployment of services and applications over a single network. Additional information can be found at www. juniper. net. Corporate and Sales Headquarters Juniper Networks, Inc. 1194 North Mathilda Avenue Sunnyvale, CA 94089 USA Phone: 888. JUNIPER (888. 586. 4737) or 408. 745. 2000 Fax: 408. 745. 2100 www. juniper. net APAC Headquarters Juniper Networks (Hong Kong) 26/F, Cityplaza One 1111 King's Road Taikoo Shing, Hong Kong Phone: 852. 2332. 3636 Fax: 852. 2574. 7803 EMEA Headquarters Juniper Networks Ireland Airside Business Park Swords, County Dublin, Ireland Phone: 35. 31. 8903. 600 EMEA Sales: 00800. 4586. 4737 Fax: 35. 31. 8903. 601 To purchase Juniper Networks solutions, please contact your Juniper Networks representative at 1-866-298-6428 or authorized reseller. Copyright 2010 Juniper Networks, Inc. [. . . ]