User manual JUNIPER NETWORKS JUNIPER CARE PLUS SERVICES DATASHEET

[. . . ] · Do you have a goal to minimize network-based risk while maximizing the value of your network investment?If you answered "yes" to any or all of these questions, it is very likely that you will benefit from Juniper Care Plus services. Service Description Juniper Care Plus keeps the network at optimum readiness through high touch support (service manager), proactive automation tools to help automate and simplify the network (Juniper Networks® Junos® Space Service Insight), and personalized services such as training, network consulting, and account management--all mitigating risk for organizations, providing application reliability, reducing the learning curve, and accelerating time to value. The prerequisite service product is Juniper Care. Having a Juniper Care contract in place assures that the organization can take full advantage of all Juniper Care Plus features and benefits. 1 Juniper Care Plus · Juniper Care Plus delivers proactive and personalized services, evolves with your business initiatives and provides the highest network availability Juniper Care · Juniper Care improves staff productivity and decreases operational costs through award winning 24x7 support and automation Figure 1: Juniper Technical Services overview Features and Benefits Table 1: Juniper Care Plus Services Features and Benefits Note: Juniper Care is the pre-requisite service product Feature Feature DeScriPtiON BeNeFit Service Manager Single point of contact for all service-related activities. [. . . ] The information included in the notification includes details such as the bug description, possible trigger and workarounds if available. This information provides proactive actionable data that you can use to understand the potential impact of product bugs to your network. Information on the bug notification is stored within Service Insight for review as needed. Juniper resources can help answer questions related to the information delivered and perform quarterly reviews for the bugs identified. Proactive notifications can significantly reduce the time spent by the operations manager for bug review and provide immediate impact analysis to Juniper TAC and the operations team in case of critical bugs identified as risk to the network operations. expert to expert access Expert to Expert Access provides direct access to a team of senior JTAC engineers. You can open Priority 1 and Priority 2 cases on a 24x7 basis directly with a team comprised of senior JTAC engineers with extensive experience, advanced troubleshooting skills, and demonstrated capability to quickly drive your high priority issues to resolution. Definitions of Priority 1 and Priority 2 cases Priority 1 - Critical Juniper Networks defines a Priority 1 case as a total loss or continuous instability of mission critical functionality. This includes a network or system being down and causing users to experience a total loss of service or inability to use a feature or function that is currently relied upon for mission critical tasks. Juniper will dedicate JTAC resources 24x7x365 until a resolution or workaround is in place. You must also provide designated 3 Definitions of critical and Major Bugs Critical: Problems that severely affect service, capacity/traffic, billing and maintenance capabilities, and require immediate corrective action such as: · A loss of service that is comparable to the total loss of effective functional capability of an entire system · A reduction in capacity or traffic handling capability such that expected loads cannot be handled · Any loss of safety or emergency capability (e. g. , 911 calls). Major: Problems that seriously affect system operation, maintenance and administration, etc. , and require immediate attention. The urgency is less than in critical service impact situations because of a lesser immediate or impending effect on system performance or the organization's operations, for example: · reduction in any capacity/traffic measurement function · Any loss of functional visibility, or diagnostic capability, or both · Short outages equivalent to system or subsystem outages The network administrator has the ability to download these reports for offline network planning purposes. Juniper resources are available to answer any follow-up questions that may arise with respect to these reports. The intelligent reports above are generated based on information collected through Service Now from devices on your network. Juniper engineers will discuss your requirements in detail and apply best practices and Juniper methodology to analyze configuration and features with a focus on scalability, resilience, and efficiency. Software upgrade recommendation and review Juniper Networks Software upgrade recommendation and review service provides expert review of your software requirements, assessment of software upgrade risk, analysis of potential impact on your network, and recommendations on a target software release that can best meet your requirements. Product Health check Juniper Networks Product Health Check uses sample data from targeted Juniper devices to check key indicators of device health and utilization. This helps determine if a product is maintaining performance expectations based on Juniper recommended best practices. Juniper engineers will analyze your data and provide recommended actions or workarounds to help you minimize the risk and improve your network performance. Design review Juniper Networks Design Change review service provides consultative review and recommendations for improving and optimizing certain aspects of your existing detailed design plan for network modifications. leveraging Juniper engineering experience and knowledge of your network architecture, this service offering enables you to receive validation from Juniper experts before making changes to your network. training credits Training credits provide you with access to knowledge transfer opportunities such as webcasts, and also a fixed number of Juniper training credits (JTCs) that can be used to gain access to any private or publicly available, open enrollment, instructorled, instructor-led online, and E-learning courses at Juniper Networks Education Centers or any participating Juniper Networks Authorized Education Center (JNAEC) worldwide. The following criteria apply to the use of training credits: · Credits can be used for private or publicly available, open enrolment, instructor-led, instructor-led online, and E-learning courses. · Credits are redeemable at Juniper Networks Education Centers or any participating Juniper Networks Authorized Education Center (JNAEC) worldwide. · Credits are valid for one (1) year from the purchase date of the Juniper Care Plus contract. The courses chosen must begin before the credits expire. · All Juniper Networks training credits must be redeemed in u. S. [. . . ] is the leader in high-performance networking. Juniper offers a high-performance network infrastructure that creates a responsive and trusted environment for accelerating the deployment of services and applications over a single network. Additional information can be found at www. juniper. net. corporate and Sales Headquarters Juniper Networks, Inc. 1194 North Mathilda Avenue Sunnyvale, CA 94089 uSA Phone: 888. JuNIPEr (888. 586. 4737) or 408. 745. 2000 Fax: 408. 745. 2100 www. juniper. net aPac Headquarters Juniper Networks (Hong Kong) 26/F, Cityplaza One 1111 King's road Taikoo Shing, Hong Kong Phone: 852. 2332. 3636 Fax: 852. 2574. 7803 eMea Headquarters Juniper Networks Ireland Airside Business Park Swords, County Dublin, Ireland Phone: 35. 31. 8903. 600 EMEA Sales: 00800. 4586. 4737 Fax: 35. 31. 8903. 601 To purchase Juniper Networks solutions, please contact your Juniper Networks representative at 1-866-298-6428 or authorized reseller. Copyright 2010 Juniper Networks, Inc. [. . . ]