User manual KONICA MINOLTA PI5500 INSTALLATION AND SERVICE GUIDE

[. . . ] 4 Service Procedures CPU fan The 12V CPU fan is mounted on the CPU heat sink. An arrow on one side of the black plastic fan housing indicates the airflow direction. The arrow should point toward the heatsink so that the fan cools the CPU. The CPU fan connects to the motherboard at connector J27. FIGURE 4-18 CPU fan TO REMOVE THE CPU FAN 1. [. . . ] Do not press any keys during this time. 8. At the Choose Function screen, select Installation. A message will appear informing you that the parallel port is flushing; wait for that process to complete. On the PC, type the following command at the MS-DOS prompt but do not press the enter (or return) key yet: 9. copy filename. DPK lpt1 /b filename refers to a file on the system software CD that installs the system software and / b specifies the binary option (not ASCII). NOTE: Make sure to spell the file name correctly. Do not press the enter (or return) key yet. 10. When "Please copy installation software to the parallel port" appears, press the enter key. 4-40 4 11. 15. Fiery X3 system software When the installation is complete, "Installation was successful" will appear; select OK. At the Language Setup screen, display the name of the language you want displayed on the Control Panel and select OK. Use the up and down button on the Control Panel to cycle through the languages available. If you select a language different from the default, the system reboots and then presents screen text in the language you selected. At the Setup screen, reenter the customer's settings from the Configuration page that you printed earlier. Bypass settings not included on the Configuration page if it is more appropriate for the network administrator to set them. See the Configuration Guide for more information. When the Fiery X3 reaches the Idle screen, remove the System Software CD from the PC. Power off the Fiery X3 and the PC and remove the parallel port cable from the back of the Fiery X3 and the PC 4-41 5 Chapter 5: Troubleshooting Procedures The troubleshooting process This chapter identifies the source of common problems that may occur with the Fiery X3 and suggests ways of correcting them. The troubleshooting process The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex solutions. "Where problems occur" on page 5-2 gives an overview of the Fiery X3 system and indicates areas most likely to require troubleshooting. · Problems with initial installation If the Fiery X3 fails to complete its initial startup and doesn't reach the Idle (ready to print) screen, the most likely cause is a loose cable or board connection. See "Accessing internal components" on page 4-3 for instructions on opening the Fiery X3, and "Checking internal connections" on page 4-8 for descriptions of Fiery X3 parts and connections. If a loose part or cable is not the cause of the problem, see "Checking the Fiery X3 as a stand-alone unit" on page 5-8, and "Checking the entire Fiery X3 system" on page 5-14. · Try a phone check before you go to the customer site "Before you go to the customer site" on page 5-3 suggests areas you should check out before making a service call to the customer site. With a phone call you can find out if the problem is a simple operating failure or a failure caused by a network or configuration change. You can ask the customer to check for loose cables on the back of the Fiery X3 and loose connections at a power strip or outlet. · Check for obvious causes of problems "Preliminary on-site checkout" on page 5-5 takes you through the initial checkout you should make when you arrive at the customer site. You should check the Fiery X3 internally and externally for the most common problems such as loose cables, connectors, and boards. · Check the Fiery X3 as a stand-alone unit "Checking the Fiery X3 as a stand-alone unit" on page 5-8 describes the checks you should perform on the Fiery X3 if the initial checks fail to identify the cause of a problem. With the Fiery X3 disconnected from the copier and the network, test the Fiery X3 as a stand-alone unit. [. . . ] TO TEST PAGE CONTROL PANEL PRINT THE FROM THE 1. 2. Power on the copier and allow it to warm up. Power on the Fiery X3 using the power switch on the back panel. Messages will appear on the Control Panel as the Fiery X3 runs through its Start-up diagnostics. 3. Before proceeding, make sure that the copier is not in use. [. . . ]