User manual KYOCERA MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

[. . . ] MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide ©2009 KYOCERA MITA All rights reserved Preface Thank you for purchasing Multifunctional Digital Color System. This guide describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this guide within easy reach, and use it to configure an environment that makes best use of the equipment's functions. How to read this manual Symbols in this manual In this manual, some important items are described with the symbols shown below. Be sure to read these items before using this equipment. [. . . ] For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide. SMB print and Point&Print in a Windows operating system environment No 1 2 3 4 Check. . . Are the IP address properties correctly set?Is the Microsoft computer name (device name) unique?Is the workgroup name valid and correctly entered?Is the WINS server address correctly set? Yes Next Step Next Step Next Step No Corrective Action Set up the IP address correctly. Set up the WINS server address correctly, or enter "0. 0. 0. 0" for the WINS server address to disable the WINS service. Set up the WINS server and enable it on the equipment to allow users access from a different segments. See the following section to fix the problem: P. 80 "Cannot locate the equipment in the network" Refer to the Software Installation Guide to install the proper printer drivers. Refer to the Software Installation Guide to configure the proper port. See the following section to fix the problem: P. 69 "Cannot print with the equipment (network connection problems)" Next Step 5 If the client computers are located in different segments, is the WINS service correctly provided?Can you see the equipment in Windows Network Neighborhood?Were the proper printer drivers installed?Can you print with the equipment? Next Step 6 Next Step 7 8 9 Next Step Next Step End Raw TCP or LPR print in a Windows operating system environment No 1 2 3 4 5 6 Check. . . Are the IP Address properties correctly set?Were the proper printer drivers installed?Is the Raw TCP or LPR port configured with the correct IP address?Can you print to the equipment? Yes Next Step Next Step Next Step Next Step Next Step No Corrective Action Set up the IP address correctly. Set up the Raw TCP print service correctly. Refer to the Software Installation Guide to install the proper printer drivers. Refer to the Software Installation Guide to configure the proper port. See the following section to fix the problem: P. 69 "Cannot print with the equipment (network connection problems)" End 84 Printing Problems (Network Related) 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6. TROUBLESHOOTING FOR NETWORK CONNECTIONS IPP print in a Windows operating system environment No. 1 2 3 4 5 6 Check. . . Are the IP address properties correctly set?Is the HTTP server on the equipment enabled?Were the proper printer drivers installed?Is the IPP port configured with the correct URL? [. . . ] 68 Printing environment Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 NetWare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Novell print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]