User manual LENOVO 3000 N SERVICE AND TROUBLESHOOTING GUIDE

[. . . ] Lenovo 3000 C Series and N Series Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer Lenovo 3000 C Series and N Series Service and Troubleshooting Guide Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, "Notices, " on page 45. v Lenovo 3000 Regulatory Notice included in the package with this publication. First Edition (July 2006) © Copyright Lenovo 2006. GOVERNMENT USERS ­ RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. [. . . ] Use the Rescue and Recovery workspace to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, "Recovery options, " on page 19. Chapter 3. Solving computer problems 17 Solving computer problems A fingerprint authentication problem Problem: Solution: You cannot register or authenticate your finger. To improve the situation, try the following: v Clean or wipe your hands to remove any excess dirt or moisture from the fingers. v Enroll and use a different finger for authentication. v If your hands are too dry, apply lotion to them. For details, see the Fingerprint reader category in Troubleshooting under the Problem solving section in Access Help. Other problems Problem: Solution: Your computer does not respond. v To turn off your computer, press and hold the power switch for 4 seconds or more. If the computer still does not respond, remove the ac adapter and the battery. v Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. Problem: Solution: The computer does not turn off with the power switch. If the standby indicator is on and you are working under battery power, replace the battery with a fully charged one or change your power source to ac power. If you still have a problem, press and hold the power switch for 4 seconds or more; this forces the computer to turn off. Problem: Solution: The computer does not start from a device you want. Refer to the Startup menu of the BIOS Setup Utility. Make sure that the Boot Sequence in the BIOS Setup Utility is set so that the computer starts form the device you want. Also make sure that the device from which the computer starts is enabled. In the Boot menu in the BIOS Setup Utility, make sure that the device is included in the Boot Sequence correctly. 18 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide Chapter 4. Recovery options Using Rescue and Recovery If Windows is not running properly, use the Rescue and Recovery workspace to help solve or identify your problem. Turn off your PC, then turn it on again. While the initial screen is displayed, press the Lenovo Care button. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and Restore your files, folders, or backups. v Configure your system settings and passwords. [. . . ] These licenses entitle you to install and use this software on your new Lenovo computer using one of the following options: v Media for this software is not included in this offer. If you do not already have the appropriate Lotus Notes Client or Lotus SmartSuite software media, you can order a CD and install the software onto your computer. For more information, see "To order a CD" on page 50. v If you already have a licensed copy of the software, you are entitled to make and use one additional copy of the software you have. [. . . ]