User manual MICROTEK GNC TR FIREWUSB 1201

[. . . ] If the scanner driver has not been installed, install your scanner driver first. (Make sure no cable is connected to your scanner before installing the driver. ) Check to make sure that your scanner is correctly installed. a) Make sure that only one USB cable is connected to your scanner. (You can only use one interface at a time. ) 3. b) Make sure that you properly connect the scanner's USB cable to your computer. [. . . ] For Macs without a built-in USB port, but have an installed USB card: a) Make sure you have the correct driver in your system for your installed USB card. 2. b) Check to see if your Mac OS is 8. 6 or later. If not, update your Mac OS to 8. 6 or later, or visit http:// www. apple. com to get the correct USB driver for your currently installed Mac OS. Check to make sure that your scanner is correctly installed. a) Make sure that only one USB cable is connected to your scanner. (You should use only one interface at a time. ) b) Make sure you properly connect the scanner's USB cable to your computer. Make sure your scanner is on and is in the ready state. Check to verify whether your scanner has been detected by your Mac OS and try using Apple System Profiler 2. 0 (or later) to see if the scanner is detected on the USB port. If your Mac OS cannot find your scanner, please visit http://www. apple. com for more information about USB support for your Macintosh. Q2: Keyboard inactive or mouse hang-up when scanner was found by system A2: Reconnect the USB cable, then restart your scanner and computer. If the keyboard or mouse still cannot function, turn off your Macintosh and scanner, and connect the USB cable to another available USB port of your Macintosh. 3 for Windows Troubleshooting Tips for FireWire-interface scanners Q1: My computer cannot find the FireWire card (IEEE 1394) A1: Follow the steps below: 1. Check the version of your Windows operating software. a) For Windows 98 SE/2000/Me or Windows XP's Classic view: Click Start, Setting, and select Control Panel. For Windows XP: Click Start and select Control Panel, and make sure you choose the "Switch to Classic View" option on the left side of the window. b) From the Control Panel, double click the System icon. c) The System Properties will show the Windows version Click here to switch to Classic View currently installed and running in your computer. d) If the version is not correct, update your operating system to Windows 98 SE/2000/Me/XP. Windows 2000 Windows 98 SE Windows XP Windows Me 2. Check if Windows 98 SE/2000/Me/XP has detected your FireWire card (IEEE 1394) by going through the Start button on the Taskbar. a) For Windows 98 SE/2000/Me or Windows XP's Classic view: Click Start, Setting, and select Control Panel. For Windows XP: Click Start and select Control Panel, and make sure you choose the "Switch to Classic View" option on the left side of the window. b) For Windows 98 SE/Me: Double-click the System icon, then select Device Manager. For Windows 2000/XP: Double-click the System icon, then select Hardware, then Device Manager. Copyright © 2001 Microtek International, Inc. http://www. microtek. com December 2001 c) Double-click the IEEE 1394 Bus host controllers in Windows 2000/XP or 1394 Bus Controller in Windows 98 SE/Me to display the status of the device. The FireWire device appears on the list as shown, indicating the card is installed and works properly. Windows 98 SE/Me Windows XP Windows 2000 If any of these [?] [!] [X] icons appear next to the device name, this indicates that the driver has been disabled or was not properly installed. See next section. Windows 2000 Windows XP 3. Make sure that the FireWire card (IEEE 1394) is properly seated in your computer's PCI slot. a) Turn off your computer, then remove the cover. b) Make sure the FireWire card is seated all the way in and secured into the PCI card slot. If the card is not properly seated, REMOVE, and then REINSERT the FireWire card again. 2 Q2: My computer cannot find the scanner, but can find the FireWire card. A2: Follow the steps below: 1. [. . . ] 3 6. When the driver has been successfully updated, a dialog box will display this message: "Windows has finished installing an updated driver for your hardware device". Click Browse to locate C:\WINDOWS\INF, and then click Next (where C:\WINDOWS is your system folder). 7. Open the System Properties - Device Manager dialog box (Step 1 and 2), then click the plus (+) sign adjacent to the Imaging Device. The scanner name and model appears on the list, indicating that Windows has detected and re-installed your device successfully. 4 for Macintosh Troubleshooting Tips For FireWire-interface scanners Q1: My Macintosh OS (Operating System) cannot find my scanner. A1: Follow the steps below: 1. Check to make sure that the scanner driver (e. g. , ScanWizard 5, ScanWizard Pro, ScanWizard Pro TX, etc. ) has been installed in your computer. If scanner driver has not been installed yet, install your scanner driver first. [. . . ]