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Detailed instructions for use are in the User's Guide.
[. . . ] for Windows
Troubleshooting Tips
For USB (Universal Serial Bus) interface scanners
Q1: My scanner doesn't work.
A1: Follow the steps below:
1. Check to make sure that your computer's USB is enabled. a) For Windows 98/2000/Me or Windows XP's Classic view: Click Start, Setting, and select Control Panel. [. . . ] a) Make sure that only one USB cable is connected to your scanner. (You can only use one interface at a time. )
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b) Make sure that you properly connect the scanner's USB cable to your computer. Make sure your scanner is on and is in the ready state.
Verify whether your scanner has been detected by your system. a) For Windows 98/2000/Me or Windows XP's Classic view: Click Start, Setting, and select Control Panel. For Windows XP: Click Start and select Control Panel, and make sure you choose the "Switch to Classic View" option on the left side of the window. b) For Windows 98/Me: Double-click the System icon, then select Device Manager. For Windows 2000/XP: Double-click the System icon, then select Hardware, then Device Manager. c) The Imaging Device with the found scanner appears on the Device Manager list, indicating the scanner is detected.
Note: A "found" USB scanner message should display on the screen the first time you start Windows.
Q2: My scanner still doesn't work even though I have enabled USB.
A2: This problem happens when you successfully install the scanner and then later reconnect the USB cable to another USB port. In this case, reinstall your scanner driver and the USB scanner.
Q3: No scanner found when I launch scanning software.
A3: Follow the steps below: 1. Unplug the USB cable from your scanner, then uninstall and reinstall the scanner driver. Turn off the scanner and turn it back on. The Imaging Device with the "found" scanner appears on the Device Manager list, indicating that the scanner has been detected and is ready to scan.
Note: A "found" USB scanner message should display on the screen the first time you start Windows.
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for Macintosh
Troubleshooting Tips
For USB (Universal Serial Bus) interface scanners
Q1: My scanner doesn't work.
A1: Follow the steps below: 1. Check to make sure that the scanner driver (e. g. , ScanWizard 5, ScanWizard Pro, ScanWizard Pro TX, etc. ) has been installed on your computer. If the scanner driver has not been installed, install the scanner driver first. [. . . ] Make sure your scanner is on and is in the ready state.
Check to verify whether your scanner has been detected by your Mac OS and try using Apple System Profiler 2. 0 (or later) to see if the scanner is detected on the USB port. If your Mac OS cannot find your scanner, please visit http://www. apple. com for more information about USB support for your Macintosh.
Q2: Keyboard inactive or mouse hang-up when scanner was found by system
A2: Reconnect the USB cable, then restart your scanner and computer. If the keyboard or mouse still cannot function, turn off your Macintosh and scanner, and connect the USB cable to another available USB port of your Macintosh.
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