User manual NEC DSX INTRAMAIL FEATURE HANDBOOK

[. . . ] Empowered by Innovation Introduction IntraMail Features IntraMail Feature Handbook P/N 1093098 Rev 2, June 2006 Printed in U. S. A. 01. 00. 00 This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC Unified Solutions, Inc. [. . . ] This includes Intercom calls and Conference calls. 1. Do one of the following. a. b. [Record] [More + Rec] Select to enable Conversation Record. · The Conversation Record soft key is only available for outside calls. Press your Conversation Record Feature Key. · The record key can be assigned to yours or a co-worker's mailbox. · The key will flash fast (green) on your keyset; flash fast (red) on your DSS Console. 2. Once recording begins: · You and your caller hear the voice prompt "Recording. " · You see: RECORD MAILBOX XXX (where XXX is the number of the mailbox into which the conversation is recording). To turn Conversation Record off: 1. Do one of the following. · The portion of the call already recorded is sent to your mailbox as a new message. a. Press a Record Feature Key on your extension or DSS Console. User Programmable Feature Setting up a Conversation Record Key Feature Mnemonic #KP (#57) Operation #KP + Press key you want to program + HOLD + Dial 17 Access Level Voice Mail 3-5 + Enter mailbox number or 0 for your own mailbox + HOLD + SPEAKER twice to exit. 40 IntraMail Features DSX Feature Handbook Dial Action Table Dial Action Table Description Defines the dialing options for Automated Attendant callers. The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers. The Dial Action Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the telephone system's incoming calls, play an Instruction Menu message, and provide dialing options to callers. Operation N/A IntraMail Features IntraMail Features 41 DSX Feature Handbook Directory Dialing Directory Dialing Description An Automated Attendant caller to reach an extension by dialing the first few letters in the extension user's name. Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user's name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach -- just their name. Here's how Directory Dialing works: 1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (Optionally, the caller may be asked to dial a digit to access Directory Dialing. ) 2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System Administrator) which asks the caller to dial letters for the name of the person they wish to reach. The caller dials the letters for the person's name plus #. They can dial by first name or last name, depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up. IntraMail searches the list of programmed extension names for a match of the caller-entered letters. 5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1-3) to reach one of the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any). 6. The caller dials the digit for the extension they wish to reach, and IntraMail sends the call to that exten- sion. The call is sent as a Screened or Unscreened transfer, depending on programming. For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 18 characters, A-Z, using upper and lower case letters). [. . . ] Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire greeting for the called extension's mailbox. The greeting will restart as soon as the system connects the caller to the Transfer destination's mailbox. Operation Transferring Calls to a Mailbox To Transfer your active call to a mailbox: Method A (Ring first, then Transfer) 1. 2. In these instructions: [Super Display Soft Key] [Keyset Soft Key] Press TRANSFER. Dial the number of the mailbox to receive the Transfer. [. . . ]