User manual NORTEL FLASH VOICEMAIL

[. . . ] Flash Reference Guide Norstar and Flash are trademarks of Northern Telecom © Copyright Northern Telecom 1999 P0908431 01 Printed in Canada Table of contents How to use this guide Introduction How this guide is organized Other documents Knowing the different symbols Prerequisites 1-1 1-1 1-1 1-2 1-2 1-3 Learning about Flash Introduction How Flash works Who can use Flash About the Flash Feature Codes Determining Flash Feature Codes Feature Code descriptions About the Automated Attendant About the Company Directory About the mailboxes Special Mailboxes Personal Mailboxes Information Mailboxes Mailbox rules Using the Norstar dialpad Using Flash with a two-line display Using Flash with a single-line display Using Flash with an Analog Terminal Adapter Entering characters into the command line About the Flash voice prompts Interrupting a voice prompt Programming a memory button Exiting from Flash 2-1 2-1 2-2 2-3 2-3 2-4 2-5 2-7 2-8 2-8 2-9 2-10 2-10 2-10 2-11 2-11 2-12 2-12 2-13 2-14 2-14 2-15 2-16 Information Mailboxes Introduction Using Information Mailboxes Where to begin Recording the Information Mailbox Greeting 3-1 3-1 3-1 3-2 3-2 P0908431 01 Flash Reference Guide ii - Table of contents Your Personal Mailbox Introduction Personalizing your mailbox Initializing your mailbox Your Personal Mailbox Greetings Recording your mailbox greetings Selecting a Personal Greeting Mailbox Options Listening to your messages Copy option Reply options Record a message Mailbox Administration Changing a name in the Company Directory Greeting Options Changing your mailbox password Off-premise Message Notification Enabling and Disabling Off-premise Message Notification Changing Off-premise Message Notification 4-1 4-1 4-2 4-2 4-4 4-6 4-9 4-10 4-11 4-14 4-15 4-17 4-18 4-18 4-20 4-21 4-23 4-28 4-29 The Leave Message feature Introduction Using the Leave Message feature Assigning Message Delivery Options Using the Company Directory Option Selecting the Company Directory Option Leaving a message from a Norstar telephone Opening your mailbox after leaving a message Transferring a caller to a Flash Mailbox The different types of Flash Messages The Flash Group Message Broadcast Messages 5-1 5-1 5-2 5-3 5-4 5-4 5-5 5-7 5-7 5-7 5-8 5-8 Telephone etiquette Introduction Telephone etiquette 6-1 6-1 6-1 Flash Reference Guide P0908431 01 Table of contents - iii Troubleshooting Introduction The Automated Attendant seems to transfer some callers to the General Delivery Mailbox. My telephone cannot be forwarded to Flash. Feature 981 produces a LOG prompt on my Norstar display. My name is not played in the Company Directory. [. . . ] Press · The display shows: 2. Note: To call a message sender, they must have a registered Flash Mailbox and an operating Norstar extension. Once you press CALL you are transferred to the message sender's extension. To reply to a message by leaving a message you must select the MSG option and begin recording your reply at the tone. While recording the message, you can: RETRY Retry This option erases what you have recorded so far and starts the recording session again. This option is not available on a Norstar single-line display telephone. Pause/Continue Selecting Pause temporarily stops the recording session. When you are ready to continue recording, select Continue. You can pause and continue as many as five times. If you are using a Norstar single-line display telephone, press PAUSE £ P0908431 01 ¤ OK This option ends the recording session. Flash Reference Guide 4 - 16 Your Personal Mailbox When you have finished recording your reply, you can: / ¤ £ < £ QUIT Play This option plays your recorded reply. As it plays, you can select options to retry the recording, play it again, or send it. Retry This option erases your recorded reply and starts the recording session again. Accept When you select this option, Flash accepts your reply message. Delivery Options This option allows you to mark your messages Certified, Urgent, or Private before sending them. For more information about Delivery Options, refer to Section 5, Assigning Message Delivery Options. Send When you select this option, Flash automatically delivers your reply to the message sender's mailbox. Erases the message and replays the Mailbox Main Menu Options. Replying to an external message sender Before you can reply to an external caller, your mailbox must be assigned an outdial route and you must be using a two-line display phone. You cannot reply to an external caller from a single-line display. To reply to an external message, you must first open the mailbox and listen to the message. Press · The display shows: 2. Note: Press TRIM to remove digits from the beginning of the caller's telephone number. This automatically removes the area code from an incoming long distance call. [. . . ] Message Waiting Notification A display prompt that informs a mailbox owner when a message has been left in a mailbox. This Flash feature is a Mailbox Override. Off-premise Message Notification The Flash feature that forwards calls to an internal company telephone number, or to a specified external telephone number, or pager. This feature is a part of the Class of Service. [. . . ]