User manual NOVELL CUSTOMER CENTER 2.3 GUIDE 4-8-2009

[. . . ] novdocx (en) 24 March 2009 AUTHORIZED DOCUMENTATION Guide Novell® 2. 3 April 8, 2009 Novell Customer Center www. novell. com Novell Customer Center User Guide novdocx (en) 24 March 2009 Legal Notices Novell, Inc. , makes no representations or warranties with respect to the contents or use of this documentation, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc. , reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. Further, Novell, Inc. , makes no representations or warranties with respect to any software, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc. , reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes. [. . . ] 2 Click Administration > Organizations in the left navigation frame. 3 (Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it. 4 Double-click the organization where you want to create a group. 5 Click the Users tab. 30 Novell Customer Center User Guide novdocx (en) 24 March 2009 6 Click the Add icon under the Groups column. 7 Type a name for the group, then click Add. The new name appears in the list of groups. After the group is created, you can do the following: Change the group name by selecting the group and clicking the Edit Delete the group by selecting the group and clicking the Remove Groups created by default (All and Administrators) cannot be deleted. icon. 2. 4. 3 Adding Users to a Group 1 Log in to Novell Customer Center as described in Section 2. 1. 2, "Logging In to Novell Customer Center, " on page 15. 2 Click Administration > Organizations in the left navigation frame. Administering Your Novell Customer Center Account 31 novdocx (en) 24 March 2009 3 (Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it. 4 Double-click the organization containing the group where you want to add users. 5 Click the Users tab. 6 Click the group name. 7 Click the Add icon under the Name column. 8 Type the e-mail address of the user and select Organization Administrator or Organization User. 32 Novell Customer Center User Guide novdocx (en) 24 March 2009 If the user already exists in your organization, click All in the groups list, then select the user name and drag it to the group name. This opens the view for the group you moved the user to. You then double-click the user name and make that user an Organization Administrator. The new user name appears in the user list, represented by the icon for that type of user. If the user doesn't have a Novell account, the new user is listed by e-mail only. 2. 4. 4 Removing Users from a Group 1 Log in to Novell Customer Center as described in Section 2. 1. 2, "Logging In to Novell Customer Center, " on page 15. 2 Click Administration > Organizations in the left navigation frame. 3 (Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it. 4 Double-click the organization containing the group where you want to remove users. 5 Click the Users tab. 6 Click the group name. 7 Select the user you want to delete, then click the Remove icon. Administering Your Novell Customer Center Account 33 novdocx (en) 24 March 2009 The selected user is no longer listed in the group. IMPORTANT: Selecting a user in a group and clicking the icon removes the user from both the group and the organization. [. . . ] 2 Click Administration > Order Tracking in the left navigation frame. Managing Products and Systems 69 novdocx (en) 24 March 2009 3 (Optional) Use the filter to search for specific content, or click the column heading to reorder the list. The icon to the right of the filter fields applies the filter; the icon clears it. 4 Double-click the order to view additional information about it. Order information includes contract orders placed under any associated purchase order given to Novell and the date when the order reached Novell. [. . . ]