User manual OMNICRON ELECTRONICS TALKING TIME CLOCK (TCC-14)-PAGE 1

[. . . ] It is only with your help and feedback that we will make this a truly helpful tool. Thanks for your Help Total Recall Technical Support Team. V4. 00 Rev0. 03 July 05 Table of Contents 1 WARRANTY 1. 1 1. 2 1. 3 1. 4 1. 5 2 3 KEEPING RECORDS OF SOLD TR UNITS / ACCESSORY WHEN YOU CLAIM WARRANTY REPAIR BEFORE YOU CONTACT US WARRANTY STATEMENT RETURNING FAULTY PRODUCT. 5 5 5 5 5 6 6 7 7 8 9 9 9 9 10 10 10 11 12 13 13 14 15 16 17 18 19 20 22 22 23 24 26 27 27 30 30 31 32 33 34 MAINTENANCE OPENING TALKING TIME CLOCK (TCC-14)-PAGE 1 ENCLOSURE 3. 1 3. 2 DESKTOP MODEL RACK MODEL 4 INTERNAL LAYOUT 4. 1 DESKTOP MODEL 4. 1. 1 Lid Assembly 4. 1. 2 Base Assembly 4. 2 19" RACK MOUNT MODEL 4. 2. 1 Top View 4. 2. 2 Bottom View 4. 3 INTERNAL CABLE CONNECTION PC104 CM786 4. 4 CABLE CONNECTION FOR PC104 CM786 5 REMOVING PARTS (DESKTOP) 5. 1 5. 2 5. 3 5. 4 5. 5 5. 6 5. 7 5. 8 REMOVE HARD DISK DRIVE REMOVE THE CD-R / DVD DRIVE REMOVE THE POWER SUPPLY REMOVE THE MID-BOARD REMOVE THE PC104 SMALL COMPUTER REMOVE DSP CARDS REMOVE LOWER DSP REMOVE LCD SCREEN 6 REMOVING PARTS ( RACK MOUNT UNIT ) 6. 1 REMOVE PC104 SMALL COMPUTER BOARD 6. 2 REMOVE OR ADDING DSP BOARD 6. 3 REMOVE TFT LCD & KEYPAD HOUSING 6. 3. 1 Removing TFT LCD 6. 3. 2 Refitting TFT LCD 6. 4 REMOVE FAN & SPEAKER MOUNTING 6. 5 REMOVE THE MIDBOARD 6. 6 REMOVE THE HARD DISK DRIVE 6. 7 REMOVE THE DVD / CD DRIVE 7 IDENTIFICATION OF TALKING TIME CLOCK (TCC-14)-PAGE 1 (DESKTOP MODEL) 7. 1 7. 2 LINE INPUT CONNECTORS REMOTE ACCESS PORTS 7. 2. 1 COM Port 1 for Modem 7. 2. 2 Network Port 7. 3 DSP CONFIGURATION SETTINGS ( DESKTOP ONLY ) 8 IDENTIFICATION OF TALKING TIME CLOCK (TCC-14)-PAGE 1 (RACK MOUNT MODEL) 8. 1 LINE INPUT CONNECTORS 8. 2 DSP CONFIGURATION SETTINGS (RACK MOUNT MODEL) 8. 3 CHANNEL NUMBERING 8. 4 REMOTE ACCESS PORTS 8. 4. 1 COM Port 1 for Modem 8. 4. 2 Network Port 8. 5 POWER SUPPLY OPTIONS 9 CABLE PIN ASSIGNMENTS 9. 1 9. 2 9. 3 9. 4 9. 5 10 10. 1 10. 2 10. 3 10. 4 10. 5 10. 6 10. 7 10. 8 10. 9 11 MODEM CABLE NETWORK CROSSOVER CABLE LCD & BACKLIGHTS POWER CABLE SOCKET ON/OFF SWITCH TR SERIAL NUMBER LABEL DSP SERIAL NUMBERS MID-BOARD SERIAL NUMBERS PC104 SMALL COMPUTER SERIAL NUMBER POWER SUPPLY SERIAL NUMBER FAN SERIAL NUMBER DVD / CD-R SERIAL NUMBER HARD DISK DRIVE SERIAL NUMBER LCD SERIAL NUMBER 34 34 35 36 37 38 39 41 41 41 42 43 43 44 45 46 46 47 47 47 48 48 49 50 50 51 51 52 52 52 52 52 53 53 54 SERIAL NUMBERS OF PARTS CONNECTING TALKING TIME CLOCK (TCC-14)-PAGE 1 11. 1 SIGNAL SOURCES 11. 2 START RECORDING - TRIGGER MECHANISM 11. 2. 1 VOX Trigger 11. 2. 2 Off-Hook 11. 2. 3 No line connected to a Channel 11. 3 LINE INTERFACE CONNECTORS 12 CONNECTING TO THE TELEPHONE NETWORK TO RECORD CALLS 12. 1 12. 2 12. 4 13 14 15 16 CONNECTING TO ANALOGUE TRUNK OR ANALOGUE EXTENSION LINES 54 CONNECTING TO A DIGITAL HANDSET USING HANDSET ADAPTERS/LOGGER PATCHES 56 CONNECTING TO A DIGITAL EXTENSION LINE 57 58 59 ERROR!60 61 V4. 00 Rev0. 03 July 05 CLI & DTMF CAPTURE CONNECTING TO 2-WAY RADIO 14. 1 2 WAY RADIO MIXER 4 CHANNEL DSP JUMPER SETTINGS 8 CHANNEL DSP JUMPER SETTINGS 2 17 UPGRADING TALKING TIME CLOCK (TCC-14)-PAGE 1 TO HIGHER CHANNEL CAPACITIES DESKTOP MODEL 19" RACK MOUNT MODEL REQUIREMENTS DISCONNECT POWER AND TELEPHONE LINES OPENING THE TALKING TIME CLOCK (TCC-14)-PAGE 1 CASE FITTING THE ADDITIONAL DSP CIRCUIT BOARD REASSEMBLY OF THE TALKING TIME CLOCK (TCC-14)-PAGE 1 SOFTWARE ISSUES ACCESSING TALKING TIME CLOCK (TCC-14)-PAGE 1 FROM REMOTE MANAGER THROUGH A FIREWALL WHAT IF THE REMOTE PC IS BEHIND A LOCAL FIREWALL? [. . . ] D/A converters are normally switch and protocol-specific, often using PABX protocol-specific interface cards in a rack mount configuration, with 1 or 2 connections per line card. A D/A converter will monitor activity on the line, and reformat the digitised information on the line into a standard analogue format required by most recorders. The D/A converter will passively capture both sides of a conversation and send the audio signal to the recorder only when a conversation is present. D/A converters will capture CLI information provided it is available on the line at the point of connection. D/A converters need to be installed in the Comms / PABX room, in close proximity to the PABX. There is normally a distance limitation between the D/A converter and the recorder. As with handset adapters, D/A converters are generally available from local suppliers. V4. 00 Rev0. 03 July 05 57 Total Recall does not provide this D/A conversion facility. 13 CLI & DTMF Capture The CLI data will only be captured if it is embedded in the incoming call data. The Total Recall unit is always looking for CLI information. If it is detected it will record and display this. CLI will not be available from a logger patch or analogue extension. The recorder is designed to detect DTMF tones and display the Dialled Number in the Number Field of the call record. The Total Recall has the address 192. 168. 3. 109. There is a firewall which provides access to the internet. This allows other company servers to be accessed using a Public IP Address in this case 203. 10. 10. 10. The Firewall has the Internal address 192. 168. 3. 252. PC's on the Internal Network should be able to access the Total Recall units directly via the LAN. A Remote PC would like to be able to connect to the Total Recall over the internet from home. The network administrator should follow the following steps: · Configure the Total Recall's IP Address and set the firewalls internal address as its gateway. V4. 00 Rev0. 03 July 05 65 · · Install Remote Manager on one of the Internal Network PC's. Add the Total Recall to Remote Manager as shown in the diagram. · Use the Remote Manager application to modify the Total Recall's host name as shown in the diagram below. To connect to the TR externally through some firewalls you must connect using a host name rather than an IP Address. Remote Manager PCs on the Internal Network can connect using IP address rather than host name. V4. 00 Rev0. 03 July 05 66 As a small aside at this point the system administrator could add the Total Recalls IP Address into the internal DNS server so that Remote Manager clients running on the Internal Network could access Total Recall using the name `totalrecall1' instead of having to remember the IP address. However that is not necessary for our particular example. · Configure the Firewall by forwarding the following ports: Forward port 10010 to the Total Recall's address 192. 168. 3. 109 (NB: 10010 is the configured Port Base in our example). [. . . ] The recorder is designed to detect DTMF tones on dialling and display the "Dialled Number" in the Number Field of the call record. If DTMF is not present at the point of recording, then the DTMF number will not be displayed. V4. 00 Rev0. 03 July 05 85 26. 4 CLI The CLI data will only be captured if it is embedded in the incoming call data. Total Recall is always ready to receive CLI (CLIPA) V4. 00 Rev0. 03 July 05 86 27 Standard BIOS Setup CM786 Rev 1. 4 Integrated Peripherals Auto Auto None None None None EGA/VGA All Errore 640*480 TFT CRT+LCD On Chip IDE Channel 0 On Chip IDE Channel 1 IDE Perfetch Mode Primary Master PIO Primary Slave PIO Secondary Master PIO Secondary Slave PIO Primary Master UDMA Primary Slave UDMA Secondary Master UDMA Secondary Slave UDMA Init Display First On Chip USB USB Legacy Support IDE HDD Block Mode Onboard LAN Boot ROM Onboard LAN Onboard FDC Controller Onboard Serial Port 1 Onboard Serial Port 2 UART 2 Mode Onboard Parallel Port Onboard Parallel Mode Onboard Legacy Audio Enabled Enabled Disabled Auto Auto Auto Auto Disabled Disabled Disabled Disabled PCI Slot Enabled Disabled Disabled Disabled Enabled Disabled 3F8/IRQ4 2F8/IRQ3 Standard Disabled Normal Disabled Phoenix - AwardBIOS V6. 00 PG Standard CMOS Setup Primary Master Primary slave Secondary Master Secondary slave Drive A Drive B Video Halt On Panel Type Boot Device Selected Advanced BIOS Features Virus Warning CPU Internal Cache External Cache CPU 12 Cache ECC Checking Processor Number Feature Quick Power On Self-Test First Boot Device Second Boot Device Third Boot Device Boot Other Device Swap Floppy Drive Boot Up Floppy Seek Boot Up NumLock Status Gate A20 Option Typematic Rate Setting Security Option OS Select For DRAM > 64mb Video Bios shadow C8000-CBFFF Shadow CC000-DC000 Shadow Small Logo (EPA) show EEPROM Write Protect Disabled Enabled Enabled Enabled Enabled Enabled HDD-0 CDROM Disabled Enabled Disabled Disable On Fast Disabled Setup Non-OS2 Enabled Enabled Disabled Enabled Enabled Power Management Setup Power Management PM Control By APM Video Off Option Video Off Method Modem use IRQ Soft ­ Off by PWRBTN Wake Up Events Press Enter Yes Suspend -> Off V/H SYNC+Blank NA Instant off Press Enter PNP/PCI Configuration Advanced Chipset Features SDRAM Cycle Length Bank Interleave Memory Hole P2C/C2p Concurrency System BIOS Cacheable Video RAM Cacheable Frame Buffer Size AGP Aperture Size AGP Driving Control OnChip Sound CPU to PCI Write Buffer PCI Dynamic Bursting PCI Master 0 WS Write PCI Master 0 WS Read PCI Delay Transaction PCI #2 Access #1 Retry ISA Bus Clock AGP Master 1 WS Write AGP Master 1 WS Read 3 Disabled Disabled Enabled Enabled Enabled 8M 64M Auto Auto Enabled Enabled Disabled Disabled Disabled Enabled PCICLK/4 Disabled Disabled PNP OS Installed Reset Configuration Data Resources controlled By PCI /VGA Palette Snoop No Disabled Auto (ESCD) Disabled PC Health Status (Not Configurable) Frequency / Voltage Control Auto Detect DIMM / PCI Clk Spread Spectrum Enabled Disabled V4. 00 Rev0. 03 July 05 87 28 Specifications 4, 8, 12 or 16 4, 8, 12, 16, 20, 24, 28 or 32 Desktop Unit Rack Mount Unit Number of Channels: (Channel upgrades available 4 or 8ch) Security: Coding Method: Line Impedance (AC): Password (2 levels) 8kbps High Quality Vector Quantisation providing over 10, 000 hours on-line database of recordings. (Aus & USA) 6 K ohm (NZ) (EUR) Line Impedance (DC): Frequency Response: Signal to Noise: Cross-talk: Record (PIP) Tone: Recording Triggers: CPU Type: SDRAM: Internal Storage: Call Data capacity: DVD Drive: Display: Power Requirements: Max Line Voltage: (USA) -34dBm. [. . . ]