User manual PANASONIC KX-TDA30

[. . . ] Hybrid IP-PBX User Manual Model KX-TDA30/KX-TDA100 KX-TDA200/KX-TDA600 Thank you for purchasing a Panasonic Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDA30: PSMPR Software File Version 4. 0000 or later KX-TDA100/KX-TDA200: PMPR Software File Version 3. 2000 or later KX-TDA600: PLMPR Software File Version 3. 1000 or later Feature Highlights Call Centre This PBX can establish Incoming Call Distribution Groups (ICD Group) by which a large volume of calls from the external customers could be received. One extension can act as the supervisor, and monitor other group members. [. . . ] Enter 38. 8 3 Enter 3. PT/SLT/PS MESSAGE OR 7 Off-hook. 0 2 Press MESSAGE or enter 702. To clear the voice message that you are listening to PT/SLT/PS While hearing the voice message AUTO DIAL 3 STORE OR 1 Enter 3. Press STORE or enter 1 to confirm. User Manual 103 1. 6 Before Leaving Your Desk · Various operations are available by entering numbers while you are listening to a recorded voice message using any of the methods described above. The available options are as follows: Operation No. 1 Operations To play back the voice message from the beginning To go to the next voice message To clear the voice message (Press the AUTO DIAL/STORE button or enter 1 to confirm. ) To call back the caller who left the voice message To go back to the previous voice message / # 2 3 4 5 # # # 6 8 9 To leave a voice message directly in the message box of another extension (Enter desired extension number. ) To play back your greeting message and record a voice message in your own message box To end the call · · · · In addition to the caller information that is recorded in the Call Log, the following SVM Log information is recorded with voice messages left by callers: · Caller's Name · Caller's Telephone Number · Time recording started · Voice Message Status ­ "New" is displayed for voice messages that have not previously been listened to. ­ "Old" is displayed for voice messages that have previously been listened to. Please note that the information shown on the display may vary depending on the information that was received and the type of telephone used. Only users of a 6-line display PT can view all of the above information. You can lock the SVM Log display by using an extension PIN (Personal Identification Number) to prevent other users from viewing the information and from playing back your voice messages (Display Lock). Refer to "3. 1. 2 Settings on the Programming Mode". If your telephone has a Message for Another Extension button, you can access the message box of another extension and listen to voice messages for that extension. If a new voice message has been left in your message box, you will hear dial tone 4 after going off-hook. In addition, if your telephone has a Message button or Message/Ringer Lamp, the corresponding button or lamp will light when a voice message has been left. Dial Tone 4 1s 104 User Manual 1. 6 Before Leaving Your Desk To listen to voice messages while your display is locked PT/SLT/PS PIN: Personal Identification Number 4 Off-hook. extension no. Dial your extension number. extension PIN C. Tone & D. Tone Enter extension PIN (max. If the wrong extension PIN is entered, you hear an alarm tone. 3 Enter 38. 8 3 Enter 3. · When you press the Message button while on-hook to play back voice messages, Display Lock is temporarily deactivated. To clear voice messages from the SVM Log PT/PS While on-hook MESSAGE TRANSFER AUTO DIAL STORE Press MESSAGE until desired SVM Log appears. Press TRANSFER. Press STORE. User Manual 105 1. 6 Before Leaving Your Desk Accessing Your Message Box from an Outside Telephone You can remotely access your message box and perform any operations of the SVM feature through an outside line as if you were at your own extension. From Outside Telephone PIN: Personal Identification Number desired phone no. The greeting message is played back. 4 7 Off-hook. Dial desired phone number of a destination that has set the SVM feature. Enter 47 while hearing the greeting message. your extension no. extension no. extension PIN C. Tone & D. Tone Enter extension PIN (max. 10 digits). 3 Enter 38. 8 For available operations, see "Operation Reference When Accessing Your Message Box". Dial your extension number. · · If you hear a reorder tone when you try to leave a voice message directly in the message box of another extension, that message box is unavailable. You can enter another extension number by pressing " ". When accessing your message box from an outside telephone, you cannot call back callers who have left voice messages, by pressing 4 while hearing the voice message. To listen to voice messages left in the message box of another extension From Outside Telephone PIN: Personal Identification Number While hearing voice messages in your message box # 8 The greeting message is played back. 4 Enter 47. 7 desired extension no. Enter #8. Dial desired extension number. extension PIN C. Tone & D. Tone Enter extension PIN for that extension (max. If the wrong extension PIN is entered, you hear an alarm tone. 3 Enter 38. 8 3 Enter 3. 106 User Manual 1. 6 Before Leaving Your Desk Accessing the Message Box of Another Extension from Your Extension You can access the message box of another extension (for example, to record a greeting message for that extension) by following the steps below: PT/SLT/PS PIN: Personal Identification Number 4 Off-hook. Enter 47. 7 desired extension no. Dial desired extension number. extension PIN Enter extension PIN for that extension (max. If the wrong extension PIN is entered, you hear an alarm tone. C. Tone & D. Tone 3 Enter 38. 8 For available operations, see "Operation Reference When Accessing Your Message Box". User Manual 107 1. 6 Before Leaving Your Desk 1. 6. 3 Showing a Message on the Caller's Telephone Display (Absent Message) You can show the reason you do not answer, if the caller uses a Panasonic display proprietary telephone. There are eight preprogrammed messages and one for your personal message (16 characters). [. . . ] 3 To leave a voice message directly to another extension's message box Listening to Voice Messages Left by Callers Redirecting Your Calls to Your Message Box ­ ­ ­ Both Calls ( Outside Calls ( Intercom Calls ( 712 ) 711 ) 710 ) 0 (Cancel)/ 2 (All Calls) + floating extension no. for SVM card*5 + #/ 3 (Busy) + floating extension no. for SVM card*5 + #/ 4 (No Answer) + floating extension no. for SVM card*5 + #/ 5 (Busy/No Answer) + floating extension no. [. . . ]