User manual PANASONIC KX-TG6053S

[. . . ] PSs can be used in the PBX with other wired telephones. Consult your dealer 1. 3. 77 Wireless XDP Parallel Mode (Page 142) Easy Operation A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped. Simplified Voice Message You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone. Hello, this is 204. Please leave your message. ENTER Navigator Key Jog Dial Message/Ringer Lamp 1. 1 Before Operating the Telephones (Page 18) 1. 3. 63 SVM (Simplified Voice Message) (Page 117) 2 Operating Manual ACD Report Server (KX-NCV200) This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, and creating performance graphs, to manage call information efficiently. <Report Sample: Incoming Calls> Jack 5 John 7 Phone Assistant (PA) This application allows you to use your computer to access PBX features, providing advanced call handling capabilities to ensure that each call is handled efficiently. Computer (Client) Computer (PA Server) Nick 5 Computer (Client) Consult your dealer Consult your dealer Call Center This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group. [. . . ] ( Call Forwarding (FWD) for your Incoming Call Distribution Group) 1. 3. 36 ICD Group Features--Call Log History for ICD Group An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group. To perform this operation, the supervisor has to enter incoming call queue monitoring mode first. To enter incoming call queue monitoring mode 6-Line Display PT 7 Off-hook. Enter 3 739. 9 ICD Group extension no. Enter ICD Group extension number. C. Tone Group Monitor On On-hook. To confirm the Call Log History 6-Line Display PT While the display is in incoming call queue monitoring mode JAN. 31 08:13AM 601:Sales Section Waiting Calls Now: Max. Waiting Time: EXIT LOG FRI 00006 02'18 SPRVS Since JAN. 29 Total Calls Overflow Calls Lost Calls Average Waiting EXIT 09:10AM 00996 00131 00039 01'06 CLEAR : : : : Press "LOG". Confirm the Call Log History. Operating Manual 89 1. 3 Telephone Features and Operation To clear Call Log History 6-Line Display PT While the Call Log History is displayed Since JAN. 29 Total Calls Overflow Calls Lost Calls Average Waiting EXIT : : : : 09:10AM 00996 00131 00039 01'06 CLEAR Press "CLEAR". · · If the accumulated data exceeds the maximum number that can be displayed (99999), "****" is shown on the display. To reinitialize the display, clear the Call Log History. For information about other supervisory features, refer to "1. 3. 41 ICD Group Features-- Supervisory". 1. 3. 37 ICD Group Features--Incoming Call Queue Monitor An extension assigned as a supervisor (supervisor extension) can monitor the status of waiting calls to be answered in the queue for an incoming call distribution (ICD) group. To monitor the waiting call status 6-Line Display PT 7 Off-hook. Enter 3 739. 9 ICD Group extension no. Enter ICD Group extension number. C. Tone Group Monitor On JAN. 31 08:13AM 601:Sales Section Waiting Calls Now: Max. Waiting Time: On-hook. FRI 00006 02'18 SPRVS EXIT LOG Confirm the status of queued calls. · If an ICD group has an overflowed call, the display shows the status automatically. 90 Operating Manual 1. 3 Telephone Features and Operation · For information about other supervisory features, refer to "1. 3. 41 ICD Group Features-- Supervisory". 1. 3. 38 ICD Group Features--Log-in/Log-out You can control your status in an incoming call distribution (ICD) group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in) Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not receive calls after completing a previous call. ( 1. 3. 37 ICD Group Features--Incoming Call Queue Monitor) The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons. The Log-in/Log-out Monitor and supervisor extension can change their Log-in/Log-out status by pressing the corresponding DSS button. Remote Control ( 1. 3. 39 ICD Group Features--Log-in/Log-out Monitor and Remote Control) Call Log History The supervisor extension can confirm the incoming call log for the ICD group. ( 1. 3. 36 ICD Group Features--Call Log History for ICD Group) Using these features, for example, if extension 101 is logged out but the user is at his extension, and Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension. The following chart shows the flow of supervisory displays and access operations: 96 Operating Manual 1. 3 Telephone Features and Operation Initial Display JAN. 31 08:10AM FRI PROG INFO RING MENU "EXIT" 739 ICD Group extension no. Incoming Call Queue Monitor JAN. 31 08:10AM FRI --- Date and time 601:Sales Section --- Floating extension number/name of ICD group Waiting Calls Now: 00006 --- The number of queued calls Max. Waiting Time: 02'18 --- The longest queuing time EXIT "LOG" LOG SPRVS "SPRVS" Call Log History Since JAN. 29 Total Calls Overflow Calls Lost Calls Average Waiting EXIT : : : : 09:10AM 00996 00131 00039 01'06 CLEAR "EXIT" "EXIT" Log-in/Log-out Monitor JAN. 31 08:10AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. Waiting Time: 02'18 EXIT With --- Monitoring starting date and time --- Total number of incoming calls --- Total number of overflowed calls --- The number of lost calls --- Average queuing time The lights of DSS buttons for the ICD group members indicate their Log-in/Log-out status as follows: OFF: Out of the ICD group. Green on: Log-in mode (ready to answer calls). Flashing green: Log-in mode (not ready to answer calls). Red on: Log-out mode. · For information about other ICD group features, refer to "1. 3. 35 ICD GROUP FEATURES". 1. 3. 42 Message Waiting For a caller When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back. [. . . ] + #/0 (Cancel) + ICD group extension no. ­ Outside Calls ­ Intercom Calls 1. 3. 34 Hot Line ­ To store ­ To set ­ To cancel 1. 3. 37 ICD Group Features--Incoming Call Queue Monitor*1 1. 3. 38 ICD Group Features--Log-in/Log-out Log-in Log-out To enter/leave Not Ready mode ( ( 2 + phone no. + # 1 0 739 ( ) ICD group extension no. 736 ) 735 ) 1 + ICD group extension no. / 0 + ICD group extension no. / 1 (Not Ready)/0 (Ready) 198 Operating Manual 4. 2 Feature Number Table Feature (While dial tone is heard) 1. 3. 42 Message Waiting For a caller ­ To leave/cancel For a called extension ­ To call back ­ To clear 1. 3. 47 Paging Group Paging ( ­ To answer ( ­ To deny ­ To allow 1. 3. 48 Paralleled Telephone ­ Ring ­ No Ring 1. 3. 50 Printing Message ( 1. 3. 52 Private Network Features--CLIP (Calling Line Identification Presentation) ­ Public ­ Your extension 1. 3. 53 Private Network Features--CLIR (Calling Line Identification Restriction) ­ To show ­ To prevent 1. 3. 54 Private Network Features--COLP (Connected Line Identification Presentation) ­ Public ­ Your extension 1. 3. 55 Private Network Features--COLR (Connected Line Identification Restriction) ­ To show ­ To prevent 1. 3. 56 Private Network Features--TIE Line Access ( ( ( Default (New) Additional digits 70 ) 1/0 + extension no. 2 0 + your extension no. 33 ) 43 ) 721 ) 39 ) paging group no. (2 digits) 1 0 1 0 761 ) 72 ( ) message no. (+ parameter) + # 1 2 71 ( ) 0 1 72 ( ) 1 2 70 ( ) 0 1 7 ( ) private phone no. Operating Manual 199 4. 2 Feature Number Table Feature (While dial tone is heard) 1. 3. 58 Redial, Last Number ( 1. 3. 61 Speed Dialing, Personal ­ To store ( ­ To dial ( 1. 3. 62 Speed Dialing, System ­ To dial ( 1. 3. 63 SVM (Simplified Voice Message) Recording a Normal Greeting Message ­ ­ ­ To record ( To play back To clear Default (New) # ) Additional digits 30 ) ) personal speed dialing no. [. . . ]