User manual PANASONIC KX-TC910DB

[. . . ] PSs can be used in the PBX with other wired telephones. Consult your dealer 1. 3. 78 Wireless XDP Parallel Mode (Page 145) Easy Operation A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped. Simplified Voice Message You can set incoming calls to be redirected to your message box to let callers leave voice messages when you are unable to answer the phone. Hello, this is 204. Please leave your message. ENTER Navigator Key Jog Dial Message/Ringer Lamp 1. 1 Before Operating the Telephones (Page 20) 1. 3. 64 SVM (Simplified Voice Message) (Page 120) 2 Operating Manual Document Version 2008-10 Feature Highlights ACD Report Server (KX-NCV200) This PBX supports Voice Processing Systems (VPS) with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, and creating performance graphs, to manage call information efficiently. <Report Sample: Incoming Calls> Jack 5 Phone Assistant (PA) This application allows you to use your PC to access PBX features, providing advanced call handling capabilities to ensure that each call is handled efficiently. PC (Client) PA Server Nick 5 John 7 PC (Client) Consult your dealer Consult your dealer Call Center This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group. [. . . ] Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting call in the queue to a preset destination manually. This feature is also known as Hurry-up Transfer. To forward the waiting call PT/PS (Hurry-up) Press red or flashing red Hurry-up. · The Hurry-up button light shows the current status as follows: Off: No waiting call. Flashing red: The number of calls exceeds the manual queue redirection level. For information about other ICD group features, refer to "1. 3. 35 ICD GROUP FEATURES". · Customizing Your Phone · 3. 1. 4 Customizing the Buttons Create or edit a Hurry-up button. 1. 3. 41 ICD Group Features--Supervisory An extension assigned as a supervisor (supervisor extension) can monitor and control the status of other members in an Incoming Call Distribution (ICD) group using a 6-line display PT, as follows: Document Version 2008-10 Operating Manual 97 1. 3. 41 ICD Group Features--Supervisory Features Incoming Call Queue Monitor Description The supervisor extension can monitor the status of calls waiting in the queue to be answered. (® 1. 3. 37 ICD Group Features--Incoming Call Queue Monitor) The supervisor extension can monitor the Log-in/Log-out status of the ICD group members with the lights of corresponding DSS buttons. The supervisor Log-in/Log-out Monitor and extension can change their Log-in/Log-out status by pressing the corresponding DSS button. Remote Control (® 1. 3. 39 ICD Group Features--Log-in/Log-out Monitor and Remote Control) Call Log History The supervisor extension can confirm the incoming call log for the ICD group. (® 1. 3. 36 ICD Group Features--Call Log History for ICD Group) Using these features, for example, if extension 101 is logged out but the user is at his/her extension, and Incoming Call Queue Monitor shows that a call is waiting in the queue, the supervisor extension can change the status of extension 101 to Log-in. The waiting call will then be automatically directed to that extension. The following chart shows the flow of supervisory displays and access operations: Initial Display JAN. 31 08:10AM FRI PROG INFO RING MENU "EXIT" 739 ICD Group extension no. Incoming Call Queue Monitor JAN. 31 08:10AM FRI --- Date and time 601:Sales Section --- Floating extension number/name of ICD group Waiting Calls Now: 00006 --- The number of queued calls Max. Waiting Time: 02'18 --- The longest queuing time EXIT "LOG" LOG SPRVS "SPRVS" Call Log History Since JAN. 29 Total Calls Overflow Calls Lost Calls Average Waiting EXIT 09:10AM : 00996 : 00131 : 00039 : 01'06 CLEAR "EXIT" "EXIT" Log-in/Log-out Monitor JAN. 31 08:10AM FRI 601:Sales Section Waiting Calls Now: 00006 Max. You can hear the caller's voice through the built-in speaker, and talk to the caller while the current call is continued using the handset. To set/cancel for intercom calls (Manual Call Waiting) PT 0 No call C. Tone 7 Off-hook. Enter 3 731. 1 OR 2 OHCA Enter 0 or 2. On-hook. · · · OHCA is only available with certain digital proprietary telephones. OHCA is not available for outside calls; only call waiting tone can be set (refer to "1. 3. 13 Call Waiting Tone"). A PDN extension can only receive OHCA or Whisper OHCA from the corresponding SDN extension. When a call is made from another extension, a PDN extension will receive a call waiting tone. (® 1. 3. 49 PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension) For information about answering a waiting call, refer to "1. 3. 12 CALL WAITING FEATURES". · 1. 3. 46 One-touch Dialing You can store a phone number into the flexible button for one-touch operation. PT/PS (One-touch Dialing) Off-hook. Press One-touch Dialing. Customizing Your Phone · 3. 1. 4 Customizing the Buttons Create or edit a One-touch Dialing button, store the desired phone number or feature number. 102 Operating Manual Document Version 2008-10 1. 3. 47 Paging 1. 3. 47 Paging ­ ­ ­ Group Paging Paging and then Transferring a Call Paging Deny Group Paging You can make a voice announcement to proprietary telephones or external speakers or both in the preset group simultaneously. A person who has been paged can answer the page at any extension. To page PT/SLT/PS 3 Off-hook. Dial paging group number (2 digits). C. Tone Announce. Wait for an answer Talk. · If the group which you paged is already being used for paging, you hear a busy tone. To answer PT 4 Off-hook. Enter 43. 3 C. Tone Talk. · · · The following are extensions that cannot receive a paging announcement: ­ Portable station ­ Single line telephone ­ Proprietary telephone that is ringing or busy ­ Proprietary telephone in Paging Deny mode ­ Proprietary telephone in DND mode System programming may be required for some IP-PT users to receive paging announcements. Even if the announcement is not paging your extension, you can answer it, if it is paging your group. Document Version 2008-10 Operating Manual 103 1. 3. 48 Paralleled Telephone Paging and then Transferring a Call You can transfer a call after making paging announcements. PT/SLT/PS During a conversation TRANSFER OR OR 3 3 paging group no. C. Tone Press TRANSFER or Recall/hookswitch. Wait for an answer Enter 33. Dial paging group number (2 digits). Announce. Talk. On-hook. [. . . ] for the SVM feature*2 + #/ 5 (Busy/No Answer) + floating extension no. for the SVM feature*2 + # 1. 3. 65 TAFAS (Trunk Answer From Any Station) ­ Calls through an external speaker 1. 3. 66 Timed Reminder 42 ( 760 ( ) ) speaker no. (1 digit) ­ To set 12H: 1 + time (hour/minute) + 0 (AM)/1 (PM) + 0 (once)/1 (daily) 24H: 1 + time (hour/minute) + 0 (once)/1 (daily) 0 ­ To cancel 1. 3. 68 Verification Code Entry ( 1. 3. 72 Voice Mail Features--Voice Mail Integration 47 ) + verification code + verification code PIN + phone no. ­ Both Calls ­ Outside Calls 710 ( 711 ( ) ) 0 (Cancel)/ 2 (All Calls)/ 198 Operating Manual Document Version 2008-10 4. 2. 1 Feature Number Table Feature (While dial tone is heard) Default (New) 712 ( ) 3 (Busy)/ Additional digits/buttons ­ Intercom Calls 4 (No Answer)/ 5 (Busy/No Answer) + voice mail floating extension no. *3 + # 1. 3. 73 Wake-up Call*4 76 ( ) 12H: 1 + extension no. + hour/minute + 0 (AM)/1 (PM) + 0 (once)/1 (daily) 24H: 1 + extension no. [. . . ]