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[. . . ] 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 3 Camera and software installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 4 Using the applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] If these USB devices are active (speakers providing sound or scanners performing a scan), the remaining bandwidth may be restricted to frame rates lower than those listed in the 'Technical specifications' as the maximum frame rate for that resolution. Q: My PC will not start when the camera is connected. A: It is highly likely that your BIOS is not compatible with the USB standard. Contact your PC supplier for an updated BIOS. Q: With additional USB peripherals installed my PC seems to be unstable (blue screens). A: Check if Phoenix Plugworks is one of your applications. You need to have version 1. 1 or higher for correct operation with Windows. Q: No USB Device: My Windows Device Manager reports 'No USB device' even though I have a physical USB port. In the Windows Device Manager (right click on My Computer, click on Properties, Device Manager), no section with the name 'Universal serial bus controller' is visible. A: Check whether your BIOS enables the USB port as follows: reboot your computer, enter your BIOS setup and look for a text such as 'USB function'. Q: No Video: My application doesn't display any video. A: There are several reasons for not having video:
1. Check whether the USB PC camera is connected to a USB port 2. Check whether 'Microsoft WDM Image Capture' is the current capture source. On
USB capture device has been selected.
systems with other devices, this other device may be the selected capture source.
3. If more than one USB capture device is connected to the PC, check whether the correct
Q: No 'Microsoft WDM Image Capture': 'Microsoft WDM Image Capture' is not available as image capture source. A: All USB Image devices need 'Microsoft WDM Image Capture' as the capture source. Check whether this capture source is enabled. (Start, Settings, Control Panel, MultiMedia, Device tab, Video Capture Devices entry. Double-click the 'Microsoft WDM Image Capture' entry. The option 'Use the video capture device' should be selected). Q: Why does my application crash when I unplug the camera from the USB port? [. . . ] Pixel The smallest square or round element in an image. These are the 'building blocks' that are only one colour in their individual state, but combine with others to form complete images. Plug & Play An operating system principle for connecting hardware to your computer. The idea is to recognize the new hardware automatically and to load the appropriate drivers without restarting your computer. [. . . ]
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