User manual PLANTRONICS BLACKWIRE C220

[. . . ] We also feature a variety of installation tutorials to make set up quick and easy. Please refer to the safety information found in the Quick Start Guide for important product safety information prior to installation or use of the product. Package Contents Table of Contents Registering your product online Technical assistance Package contents Features Powering on Installing Plantronics software Headset features Using the headset Media Manager Troubleshooting 2 2 3 3 4 4 5 6 7 8 Mute/Unmute LED Volume Up Volume Down Answer/End Blackwire C210 Blackwire C220 Features Registering Your Product Online Visit plantronics. com/productregistration to register your product online so that we can provide you with the best possible service and technical support. Technical Assistance Visit our web site at plantronics. com/support for technical support including frequently asked questions, compatibility and accessibility information. The Plantronics Technical Assistance Center (TAC) is also ready to assist you. We recommend that you install the Plantronics software. [. . . ] The foam cushions should sit comfortably over the centre of your ears. 4 5 3 3. 1 Adjusting Volume To increase listening volume, press the volume up (+) button. To decrease listening volume, press the volume down (­) button. To adjust the listen or speak volume of the softphone, please refer to the softphone user documentation. 3. 2 To adjust the speak volume of the audio device on the computer, use the Sound and Audio Device section on the Control Panel. 3. Adjust the Boom and Microphone 3. 1 Rotate the boom so it is aligned with your mouth. 3. 2 Shorten or lengthen the microphone so it is approximately two finger widths from the corner of your mouth. Muting a Call Using Your Headset Answering/Ending/Making Calls with Plantronics Software on Softphone To make a call, simply dial the number via your softphone application. To answer or end a call, press the answer/end button. For softphones not compatible with Plantronics software Check the Plantronics softphone compatibility list at plantronics. com/software for the most current information. If your softphone is not currently supported by Plantronics software, remote detection and answer/end via the headset does not function. Pressing the call control button on the headset will not function; you must answer the call from the softphone. During a call, briefly press the mute button to mute the microphone. To unmute press the button again. Media Manager Plantronics software provides user selectable options to manage the output to your headset from supported media players when a call comes in and when it ends. The Media Player feature is in the Preferences tab of the Plantronics Control Panel. Select Start Menu>Programs>Plantronics>Plantronics Control Panel. 6 7 Troubleshooting Problem I cannot hear caller. Solution · The USB headset is not set as the default audio device. Use the Audio settings in Windows under Sounds and Audio Devices to select "Blackwire C210/ C220" as the audio device. Press the volume up button on the headset. Press the mute button on headset to unmute the microphone. · Headset microphone boom aligned incorrectly. [. . . ] 345 Encinal Street Santa Cruz, CA 95060 United States Tel: 800-789-4971 plantronics. com For product support contact us at plantronics. com/support. My headset stops responding to button presses. My headset does not work with the headset I am using on my PC. (I cannot answer or disconnect from the headset call button). ©2010 Plantronics, Inc. Plantronics, the logo design, Blackwire, and Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. [. . . ]