User manual PLANTRONICS CS50-USB

[. . . ] CS50-USB & CS60-USB DECTTM WIRELESS HEADSET SYSTEM User Guide DIAGRAMS HEADSET FIG. 1 4 5 2 3 7 6 1 BASE UNIT FIG. 2 17 POWER SUPPLY FIG. 2. 1 8 16 14 15 FIG. 3 13 11 10 12 18 9 1 DIAGRAMS EARLOOP FIG. 3. 1 HEADBAND Available as an accessory. FIG. 3. 2 2 DIAGRAMS NECKBAND Available only as an accessory. FIG. 3. 3 3 DIAGRAMS LISTEN VOLUME ADJUST FIG. 4. 1 MUTE FEATURE FIG. 4. 2 INSTALLING A REPLACEMENT BATTERY FIG. 5 4 WELCOME CS50-USB/CS60-USB Wireless Headset System User Guide. Thank you for selecting the CS50USB/CS60-USB Wireless Headset System from Plantronics. The CS50-USB/CS60-USB offers wireless, hands-free headset convenience and long range workspace mobility. This user guide provides instructions on the installation and usage of your system. For safety and regulatory information, please refer to the separate "Important Safety Information" booklet. [. . . ] To end the call, replace the headset in the charging cradle or press the Talk button (3). If the headset is not in the charging cradle when the softphone rings, press the Talk button (3) to answer the call. To end the call, replace the headset in the charging cradle or press the Talk button (3). Tip: By returning to standby mode after completing your call, you will conserve the headset battery power and extend the remaining available talktime. You can achieve this by pressing the Talk Button (3) immediately on conclusion of the call. SWITCHING BETWEEN CALLS USING THE HEADSET Some softphones support a feature known as `flash'. This allows you to place the current call on or off hold, or to toggle between different calls. You can access the flash feature by pressing and holding the Volume up/down (4) on the headset for greater than 2 seconds. 12 If you have an active call on a softphone that supports flash, and wish to place it on hold, press flash. To retrieve it from hold, press flash again. If you are using a laptop that regularly goes into standby or hibernation, the AC power supply is available to ensure the headset can be continuously charged Use the audio settings on the computer or CS50-USB/CS60-USB is the softphone to ensure that the device used for voice. Headset has a flat battery CS50/CS60-USB not set as the voice device PROBLEM I plugged everything in but the lights won't come on. Possible Cause Computer not turned on Insufficient power from USB port Solution Check that the computer is turned on and not in standby or hibernation mode. If using a USB hub, check that the AC power supply is correctly connected and that the hub can supply 250mA to charge the headset. PROBLEM I cannot hear caller / dial tone. Possible Cause Too far away from base Listen volume too quiet Solution Ensure you are within range of the base Adjust the Listen Volume Control on the headset, softphone and PC audio control. Ensure the headset speaker is positioned 14 snugly over your ear Incorrect softphone model selected Headset has flat battery Ensure you have selected the correct soft phone model through the software Recharge the battery by placing the headset in the Headset Docking Cradle. PROBLEM Callers cannot hear me. Possible Cause Mute is selected Headset microphone boom aligned incorrectly Speak volume is too low Solution Press the mute button once. The audible mute indicator should then stop beeping. Align the headset boom with your mouth Increase the speak volume on your soft phone until you can be heard by callers. If the volume is still too low, increase the microphone level on your computer. PROBLEM Receive sounds distorted. Possible Cause Listen volume too high Solution Lower the receive volume on your softphone until the distortion disappears. If the distortion is still present, lower the listen volume control on the computer. PROBLEM I can hear too much background conversation, noise or sidetone. Possible Cause Speak volume is too high Solution Lower the speak volume on your softphone until the noise or sidetone disappears. If the noise or sidetone is still present, lower the microphone volume control on the computer. 15 PROBLEM Sudden loss of audio, continuous noise or distorted audio on receive. Possible Cause Software reset required Solution Unplug and re-connect the USB connector and optional power supply Remove and re-install the battery pack (see Fig. 5 on page 4). PROBLEM The headset I was using to listen to music does not work any more Possible Cause CS50-USB/CS60-USB is set as the default audio device Solution Use the audio settings on the computer or on the softphone to ensure that CS50USB/CS60-USB is the device used for voice. Either the computer soundcard or the head set you previously used for music should be set as the audio device PROBLEM Battery talktime performance is significantly degraded even after a full recharge. [. . . ] To be certain of the number of devices you 18 may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area. Connection to the telephone network should be made by using standard modular telephone jacks, type RJ11. The plug and/or jacks used must comply with FCC Part 68 rules. If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. [. . . ]