User manual POLYCOM RMX CONFERENCING ADD-IN RELEASE NOTES FOR IBM LOTUS SAMETIME

[. . . ] Information in this document is subject to change without notice. Table of Contents Polycom RMX Conferencing Add-in for IBM Lotus Sametime Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Where to Get the Latest Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 RMX Version 6. 0. 2 - Interoperability Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 IBM Lotus Sametime Products that Enable Polycom Unified Communications Solution for IBM Lotus Sametime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Polycom Products that Enable Polycom Unified Communications Solution for IBM Lotus Sametime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments. Professional Services for IBM Lotus Sametime is mandatory for Polycom RMX Conferencing Add-in for IBM Lotus Sametime integration. For additional information and details please see http://www. polycom. com/services/professional_services/ index. html or contact your local Polycom representative. Polycom will support and troubleshoot issues related to integrated IBM Lotus Sametime and Polycom RMX solution. Issues with the Polycom RMX Conferencing Add-in for IBM Lotus Sametime, or other Polycom products will be supported by Polycom. However, Lotus Sametime Client or Server related issues are the responsibility of IBM. 4 Upgrading the RMX Software Upgrading the RMX Software For detailed description of the upgrade procedures when upgrading from version 3. x and 4. x. to version 6. 0. 2, see the RMX 2000/4000 Release Notes, Version 6. 0. 2. To maximize conferencing performance, especially in high bit rate call environments, a 1 Gb connection is recommended for each LAN connection. Upgrade from Version 6. 0. 1 to Version 6. 0. 2 1 Download the Version 6. 0. 2 software from the Polycom Resource Center web site. If Windows7TM is installed on the workstation, Protected Mode must be disabled before downloading the Version 6. 0. 2 software to the workstation. For more information see "Polycom Solution Support" on page 4. 2 3 Backup the configuration file. For more information, see the RMX 2000/4000 Administrator's Guide, "Software Management" on page 18-99. On the RMX menu, click Administration > Software Management > Software Download. Browse to the Install Path, selecting the Version 6. 0. 2xx. bin file in the folder where Version 6. 0. 2 is saved and click Install. The Install Software information box that the file copy is In progress. 4 The Install Software information box indicates that Software Loading is in progress. A series of Active Alarms are displayed indicating the progress of the upgrade process. 5 Polycom RMX Conferencing Add-in for IBM Lotus Sametime - R2 The Install Software information box indicates that IPMC Burning is in progress. A further series of Active Alarms are displayed indicating the progress of the upgrade process. The upgrade procedure takes approximately 20 minutes. If after 20 minutes the system remains in the Loading Software stage: and sometimes the following Active Alarm is displayed: Close the Install Software window, access the Hardware Monitor and Reset the RMX. After reset, the upgrade process continues as described below. Connection to the RMX is terminated and you are prompted to reopen the browser. 5 6 After approximately 5 minutes close and reopen the browser. Enter the IP address of the RMX Control Unit in the browser's address line and press Enter to reconnect to RMX. 6 Upgrading the RMX Software The Login screen is displayed. The version number has changed to 6. 0. 2. Version Number 7 In the RMX Web Client ­ Welcome screen, enter your User Name and Password and click Login. In the Main Screen an MCU State indicator displays a progress indicator showing the time remaining until the system start-up is complete. Upgrading from Version 5. x to Version 6. 0. 2 (RMX 2000) 1 Download the required software Version 6. 0. 2 from the Polycom Resource Center web site. If Windows7TM is installed on the workstation, Protected Mode must be disabled before downloading the Version 6. 0. 2 software to the workstation. For more information see the RMX 2000/4000 Release Notes, Version 6. 0. 2 "Windows 7TM Security Settings" on page 11. 2 3 Backup the configuration file. For more information, see the RMX 2000/4000 Administrator's Guide, "Software Management" on page 18-99. On the RMX menu, click Administration > Software Management > Software Download. Browse to the Install Path, selecting the Version 6. 0. 2xx. bin file in the folder where Version 6. 0. 2 is saved and click Install. At the end of the installation process the Install Software dialog box indicates that the installed software is being checked. The system then displays an indication that the software was successfully downloaded and that a new activation key is required. 4 5 6 7 Click OK in the new activation key message box. Click Close in the Install Software dialog box. [. . . ] When a Sametime client calls another client using the H. 323 preferred number, the call connects as a video call and is hosted on the RMX. When a multipoint audio conference is escalated to video, the Sametime clients may show a status of "Connected with problems". In a multipoint conference initiated from a buddy list on a SameTime client, if one participant is disconnected and then re-connected, the connection status reported on SameTime is incorrect. The conference however proceeds with all participants. ST Client 3 IBM- 645 ST Media Server Dial out to the client from the RMX. 4 IBM- 648 ST Media Server 5 IBM- 660 ST Media Server 6 IBM- 663 ST Media Server 12 Solution Corrections and Known Limitations Table 5 No. [. . . ]