User manual QUANTUM STORAGECARE GUARDIAN SOFTWARE INSTALLATION AND CONFIGURATION GUIDE

[. . . ] StorageCare Guardian Software Installation and Configuration Guide StorageCare Guardian Software Overview StorageCare Guardian Software Installation 3 3 StorageCare Guardian Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 StorageCare Guardian Software Configuration 13 Agent Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Managed Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Policy Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Proxy Server Configuration Information 23 Deploying Changes to the Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Re-installing or Moving StorageCare Guardian Error Messages 25 25 Could not access the device. Make sure IP address is correct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Model name and IP address don't match. Make sure to enter the right IP address for the selected model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Agent Communication Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Agent Communication Error ­ SSL: General Error (Solaris 8) 28 DNS Not Configured on Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Document 81-81472-03 A01, August 2006 1 StorageCare Guardian Software Installation and Configuration Guide 81-81472-03 A01 August 2006 StorageCare Guardian Agent Services (Windows) StorageCare Guardian Agent Processes (Solaris/Linux) Uninstalling StorageCare Guardian 29 31 32 Solaris/Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Windows: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Made in the USA. [. . . ] If a DHCP address is used, each time the TCP/IP address of the device changes, it will become unreachable to the StorageCare Guardian agent and appear to be down. A DHCP-assigned address for the server running the StorageCare Guardian agent is not a problem, and in fact can be a non-visible address as well. Note: 3 Select the model of the device from the drop-down list Note: Use the model PX500 for all PX500-series libraries: PX502, PX506, and PX510. Use model PX720 for PX720 libraries running versions v3. 00 - v4. 41 of library firmware. Use model PX720_XML for PX720 libraries running v4. 50p and all later versions of library firmware. 4 Click the OK button to add the device 5 Once the OK button has been clicked, the agent initiates a connection to the specified device in order to: · · Verify connectivity to the device Collect the serial number from the device Note: 18 StorageCare Guardian Software Installation and Configuration Guide Document 81-81472-03 A01 August 2006 6 If the connection to the device is successful, the new device is added to the Managed Devices listing, see figure 20. A green + (plus sign) is added in the first column to show that this is a new device that has not yet been deployed to the agent. If the IP address specified is not reachable by the agent, or if the IP address supplied does not match the model specified, an error message will be displayed. Figure 20 Successful New Device Display Click Add New to add the next managed Quantum device. Continue until all Quantum devices to be managed by this agent have been entered. Note: Multiple re-starts of the agent can be avoided by waiting until changes have been made on all screens before pressing the Deploy Changes to Agent button. 19 StorageCare Guardian Software Installation and Configuration Guide Document 81-81472-03 A01 August 2006 Policy Manager The Policy Manager screen gives the customer control over the level of Quantum remote 0 access. Two versions of Policy Manager are available: the local (integrated) policy manager, and a centralized, web server-based policy manager. Local Policy Manager 0 By default, the StorageCare Guardian Agent is configured to use a Local Policy Manager. With this setting, the Policy Manager settings are configured via the Agent Configuration Utility. This allows a streamlined installation and initial configuration of the StorageCare Guardian agent, while an allowing easy change to a Centralized Policy Manager (Optional) if and when required. For most customers, the Local Policy Manager setting will be optimal. Centralized Policy Manager (Optional) 0 An optional Centralized Policy Manager is available that enables customers to manage policies with a very high level of granularity for multiple StorageCare Guardian agents, from a centralized web server. This is a separate installer from the StorageCare Guardian Software, and is intended for customers that have agents deployed at many sites that require a single point of management. This software is available on Windows only. Contact Quantum Global Services or send e-mail to guardianinfo@quantum. com for more information on this option. To configure the Policy Manager the user will press Policy Manager on the left side of the screen to display the Policy Manager screen, see figure 21. 20 StorageCare Guardian Software Installation and Configuration Guide Document 81-81472-03 A01 August 2006 Figure 21 Policy Manager Screen By default, the Diagnostics Data Collection checkbox is enabled on the Local Policy Manager screen. This option enables Quantum to monitor managed devices 7x24x365, checking critical system status and configuration variables, and notifying Quantum if error conditions exist (or are imminent). It also enables Quantum to quickly determine the current status of the device in real time in the event of an error condition and collect diagnostic logs. It is highly recommended that this option be left enabled at all times. Note: Although the Diagnostics Data Collection option enables Quantum to monitor your Quantum products, this option does not allow any interactive access by Quantum personnel. In other words, this option prevents any actions that would impact the operation of your device. [. . . ] If for any reason the Quantum Agent Service is not running, the Quantum Agent Watchdog Service re-starts it. When this service is running, the executable xWatchDog. exe is displayed in the Processes tab of Windows Task Manager. The service runs automatically on startup and is normally in the Started state. · Quantum Agent Watchdog Service · Figure 30 shows the two StorageCare Guardian services in the Services applet of a Windows system. 29 StorageCare Guardian Software Installation and Configuration Guide Document 81-81472-03 A01 August 2006 Figure 30 Services Screen Note: You may at some time be asked by Quantum support to stop and re-start the agent processes. To do this on Windows, perform the sequence below: 1) Stop the Quantum Agent Watchdog Service. [. . . ]