User manual QUANTUM SUPERLOADER 3 USERS GUIDE DOCUMENTATION UPDATE 81-81467-02 A01

[. . . ] The Quantum SuperLoader 3 LTO-2 autoloader is equipped with a Quantum LTO-2 half-height tape drive and contains up to sixteen Ultrium 2 data cartridges when utilizing two magazines, providing a compressed capacity of 6. 4 Terabytes and sustained data transfer rate of 93. 6 GB per hour (native) or as high as 187. 2 GB per hour compressed (assuming 2:1 compression). The autoloader is compatible with the most popular operating systems and environments supporting a Ultra 160 SCSI -3 LVD interface but requires direct support from the operating system or a compatible backup application to take full advantage of its many features. SuperLoader 3 LTO-3 0 The autoloader is SCSI-3 compatible and operates as a single SCSI ID/two LUN data storage device. The Quantum SuperLoader 3 LTO-2 autoloader is equipped with a Quantum LTO-3 tape drive and contains up to sixteen Ultrium 3 data cartridges when utilizing two magazines, providing a compressed capacity of 6. 4 Terabytes and sustained data transfer rate of 245 GB per hour (native) or as high as 490 GB per hour compressed (assuming 2:1 compression). The autoloader is compatible with the most popular operating systems and environments supporting a Ultra 160 SCSI -3 LVD interface but requires direct support from the operating system or a compatible backup application to take full advantage of its many features. SuperLoader 3 VS160 0 The autoloader is SCSI-3 compatible and operates as a single SCSI ID/two LUN data storage device. [. . . ] · If the drive fails with two different pieces of media, contact customer support. 12 Troubleshooting Quantum SuperLoader 3 Documentation Update Document 81-81467-02 A01 October 2005 Error 3E Description Load Error Suggested Actions · Verify that the cartridge does not have labels or other matter anywhere on the cartridge except where labels are expected to be placed. · Try to load a different piece of media. · If multiple pieces of media fail, contact customer support. 3F Unload Error · Verify that the cartridge does not have labels or other matter anywhere on the cartridge except where labels are expected to be placed. · Try to load a different piece of media. · If multiple pieces of media fail, contact customer support. 49 4A 4B Offline Door Locked Open Front · No action required. · Install the magazine or magazine blank. · Replace the magazine or magazine blank (try a second one if possible). · If all previous steps fail, contact customer support. 4C Over Temp · Verify that the temperature of the autoloader inlet air is within specifications. · Clear debris from any opening of the autoloader, both in front and in the back. · Verify that both fans are working. If fans are bad, contact customer support. 60­69 Internal communications events Picker Servo Errors · Power cycle. · If the previous step fails, contact customer support. · Run the Loader­Health Check test. · If repeated events appear in the Hard Errors log, power cycle the autoloader. · If all previous steps fail, contact customer support. A0­A4 Troubleshooting 13 Quantum SuperLoader 3 Documentation Update Document 81-81467-02 A01 October 2005 Error A5 Description Source Element Empty Suggested Actions · Verify that the expected source really does have a cartridge. · Run the Loader­Health Check test. · If the source is a magazine, replace the cartridge in that slow with a different cartridge and try again. If error continues, replace the magazine. · If source is the tape drive, verify the tape drive has a cartridge and it was ejected. · If the error continues, contact customer support. A6 Source Magazine Missing · Verify that the magazine is installed correctly into the autoloader. · Remove and reinsert the magazine again. · Try a second magazine, if possible. [. . . ] · Try a different magazine, if possible. · Make sure that the sensor is not blocked by debris. · If all previous steps fail, contact customer support DF Jammed Cartridge · Task ID in the Hard Error log to determine if the problem is the right or the left magazine. · If all previous steps fail, contact customer support 16 Troubleshooting Quantum SuperLoader 3 Documentation Update Document 81-81467-02 A01 October 2005 Error Code Fields (table 13) has been modified. Field Recovery Action Description Defines what the autoloader will do based on the event that occurred. [. . . ]