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[. . . ] WELCOME TO JITTERBUG Now you have everything you need (and nothing you don't) to stay connected with family and friends when you are away from home. JitterbugTM is perfectly simple a cell phone made easy with personalized services designed with you in mind. Your sleek new phone was designed with Samsung and the Jitterbug service provides a quality connection wherever you go. Plus, a friendly Jitterbug operator is at your service 24 hours a day. [. . . ] You can't use a deposit to pay any bill unless we agree. We refund final credit balances of less than $1 only upon request. We will not honor limiting notations you make on or with your checks. We may charge you up to $25 for any returned check or denied credit card charges, depending on applicable law. If Your Phone is Lost or Stolen If someone steals or you lose your wireless phone, please notify us immediately. If we haven't given you a courtesy suspension of service and monthly fees within the prior year, we'll give you one for 30 days, or until you replace or recover your wireless phone, whichever comes first. Until we grant any suspension, you're still responsible for all fees and charges, including those charges related to the use of services even if they are used by another party. You'll need to 80
provide us a sworn statement about the theft if we ask for one. Should we recover your phone and return it to you, you may be charged for the costs associated with its recovery including rewards. Our Rights to Limit or End Service of This Agreement You agree not to resell our service to someone else without our prior written permission. You also agree that your wireless phone won't be used for any other purpose that isn't allowed by this agreement, by your user guide, or that is illegal. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND OR END YOUR SERVICE OR ANY AGREEMENT WITH YOU FOR VIOLATING THIS AGREEMENT OR FOR ANY OTHER GOOD CAUSE, including, but not limited to: (a) paying late more than once in any 12 month period; (b) incurring charges larger than a required deposit or billing limit (even if we haven't yet billed the charges) if you are unwilling to increase your deposit with us; (c) harassing our employees or agents; (d) lying to us; 81
(e) interfering with our operations; (f) becoming insolvent or going bankrupt; (g) breaching this agreement; (h) "spamming" or other abusive messaging or calling; (i) modifying your wireless phone from its manufacturer's specifications; (j) providing credit information we can't verify; (k) using your service in a way that adversely affects other customers; or (l) allowing anyone to tamper with your wireless phone number. We can also temporarily limit service for any operational or governmental reason. Directory Information We don't publish directories of our customers' phone numbers, nor do we provide them to third parties for listing in directories. To avoid unwanted solicitations you may wish to add your number to the DO NOT CALL REGISTRY, which is managed by the Federal Trade Commission. To register your new phone number you can visit the Web site at www. donotcall. gov 82
or call toll free from your Jitterbug phone to (888) 382-1222. Your Privacy We have a duty under federal law to protect the confidentiality of information about the quantity, technical configuration, type, destination and amount of your use of our service, together with similar information on your bills. (This doesn't include your name, address and wireless phone number). Except as provided in this agreement, we won't intentionally share personal information about you without your permission. We may use and share information about you: (a) so we can provide our goods or services; (b) so others can provide goods or services to us, or to you on our behalf; (c) so we or our affiliates can communicate with you about goods or services related to the ones you already receive (although you can call us at any time if you don't want us to do this); (d) to protect ourselves; or (e) as required by law, legal process 83
or exigent circumstances. In addition, you have authorized us to investigate your credit history at any time and to share credit information about you with credit reporting agencies. If you ask, we will tell you the name and address of any credit agency that gives us a credit report about you. [. . . ] To obtain assistance on where to deliver the
What is not covered?
This limited warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse,
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Product, call Samsung Customer Care at 1-888-987-4357. Upon receipt, SAMSUNG will promptly repair or replace the defective Product. SAMSUNG may, at SAMSUNG's sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product or replace Product with a rebuilt, reconditioned or new Product. [. . . ]
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