User manual SHARP FO1460 CHAPTER 12 - TROUBLESHOOTING

[. . . ] Dialling is not possible. · If a beep sound is not made when you press the keys, unplug the power cord and then plug it back in several seconds later. · Make sure the power cord is properly plugged into a power outlet as calls cannot be made or received when power is removed. · Make sure that the telephone line is properly connected to both the TEL. LINE socket and the wall socket. · Make sure that the fax is set to the correct dialling mode for your telephone line. The power is on, but no transmission takes place. · Make sure that the receiving machine has fax paper. · Make sure that the telephone line cord is plugged into the "TEL. [. . . ] See "Clearing Jammed Printing Paper" in this chapter. · Make sure that the printing paper is properly loaded in your machine. The printing paper comes out blank when you try to receive a document. · Make sure that the document is loaded properly in the feeder of the transmitting machine. Make a copy to confirm the printing ability of your machine. The received document is faint. · Ask the other party to send higher contrast documents. If the contrast is still too low, your fax may have a problem. Make a copy to check it. Received images are distorted. · Noise on the telephone line may cause distortion. Have the other party try sending the document again. · The print head may be dirty. See "Fax print head" in Chapter 11. · Make a copy of another document on your fax. If the copy is also distorted, your fax may have a problem. If the problem persists, call for service. 82 Chapter 12 Troubleshooting Reception/copying is interrupted. · If reception or copying has been done continuously for a long time, the print head may have become overheated. Turn off the power and let it cool down. · The fax may interrupt during a voice call if Voice calls taken on an extension phone are interrupted by the fax. To prevent interruption on a tone dial extension phone, press any three keys on the extension phone after answering. (Note: Do not enter the code to activate fax reception. ) No reception occurs when polling is attempted. · Make sure you have not run out of printing paper. · Make sure the transmitting machine is in automatic reception mode. · If the transmitting machine has polling security, make sure that your fax number has been entered both in your fax and in the transmitting machine. 83 Chapter 12 Troubleshooting Messages and Signals Display messages COVER OPEN DOCUMENT JAMMED The printing compartment cover is open. See the following section, "Clearing Paper Jams". A fax has been received in memory because the imaging film needs replacement, you have run out of printing paper, or the paper is jammed. The fax will print out automatically when the problem is fixed. Check the film and replace it if necessary. Transmission or reception was not successful. [. . . ] The printing head (the strip of metal on the underside of the frame) applies heat to the printing film. It may be hot if a document has just been printed. 2 Remove the imaging film from the printing compartment and set it on a sheet of paper. 86 Chapter 12 Troubleshooting 3 Gently pull the jammed paper out of the printing compartment. 4 Replace the imaging film, making sure that the flange goes into the rear slot on the left side of the printing compartment. Also, make sure that the right, rear gear engages with the gear below it. 5 Wind the film slightly (rotate the gear on the right side of the rear spool) so that there is no slack in the film. [. . . ]