User manual SONY PEG-NX73V TROUBLESHOOTING GUIDE

[. . . ] 4-675-251-11 (1) Frequently Asked Questions Troubleshooting · My CLIÉ handheld does not work properly · Error messages · I cannot enter text properly · I forgot my password · I cannot perform the HotSync® operation · I cannot beam data · I cannot exchange data using the BluetoothTM function · I cannot make a backup · I cannot connect to the Internet · The contents of websites cannot be displayed (NetFront v3. 0 for CLIE) · I cannot use e-mail (CLIE Mail) · Problems with Image Upload Utility · Problems with image files/ movies · I cannot play music (Audio Player) · Problems with Sound Utility/ Sound Converter 2 · I cannot use "Memory Stick" media or CF memory card · I cannot transfer data · Problems with CLIE Launcher · How to operate basic applications (PIM) Troubleshooting Q&A Personal Entertainment Organizer PEG-NX80V PEG-NX73V Customer Support and Customer Registration © 2003 Sony Corporation Frequently Asked Questions Tips · You may be able to solve the following problems by restarting your CLIÉ handheld. b For details on how to restart, refer to "Basic operations of your CLIÉTM handheld: Restarting your CLIÉ handheld" in the "Read This First (Operating Instructions). " · The "CLIÉ Application Manual" is installed on your computer when you install the PalmTM Desktop for CLIÉ software. I cannot turn on my CLIÉ handheld · Is the POWER/HOLD switch of your CLIÉ handheld in the HOLD mode?Your CLIÉ handheld does not work when the POWER/HOLD switch is in the HOLD mode. · Has the battery power of your CLIÉ handheld run out? [. . . ] B If problems arise when the Speed in the Setup/Modem window is set to As fast as possible or some other specific speed, reduce the transmission speed setting. B Check that the Speed setting in the Setup/Modem window is appropriate for your modem. B Turn off the modem for a while and turn it on again. Then reconnect the modem. Continued on next page ···················· 27 I cannot perform the IR HotSync® operation B Check that the IR port of your computer is enabled. B The IR HotSync® operation is not available if your computer does not have an IR port. B Check that the HotSync icon is displayed in the task tray at the bottom right of your computer screen and the HotSync Manager is running. When the HotSync Manager is running, the shortcut menu should be displayed by clicking the HotSync icon. B If you are using Windows 2000 Professional/Windows XP, click the HotSync icon at the bottom right of your computer screen and ensure InfraRed is selected. B If you are using Windows 98 Second Edition/Windows Me, click the HotSync icon at the bottom right of your computer screen and ensure Local Serial is selected. B If you are using Windows 98 Second Edition/Windows Me, click the HotSync icon at the bottom right of your computer screen and click the Local tab in the Setup dialog box. Then ensure the simulated port for IR communication is selected in Serial Port. B Ensure Local and IR to a PC/handheld are selected in the HotSync screen on your CLIÉ handheld. B Point the IR port of your CLIÉ handheld directly to the IR port of your computer. The distance between the IR ports of your CLIÉ handheld and your computer, should be 4 to 8 inches (approximately 10 to 20 centimeters). The optimum distance for beaming may vary depending on devices. B You cannot perform an IR HotSync® operation if the remaining battery power is inadequate. After charging the battery of your CLIÉ handheld, try the IR HotSync® operation again. Tap IR to a PC/Handheld from Connection in the Preferences screen. Then tap Edit, Details and specify Speed in the Details screen. 28 If you still cannot perform the HotSync® operation If you cannot solve your HotSync® operation problem by following the troubleshooting tips above, follow the procedure below. Check if any "Unknown device" is listed in the Device Manager on your computer. Troubleshooting 1 2 3 4 Right-click My Computer and select Properties from the menu. The System Properties screen is displayed. If you are using Windows 2000 Professional/Windows XP, click the Hardware tab. Check if there is a device marked with or . A device with such mark is not operating normally. Contact the manufacturer of the device to get information on the latest device drivers. You cannot perform the HotSync® operation before you install the PalmTM Desktop for CLIÉ software on your computer If you perform the HotSync® operation before you install the CLIÉ handheld drivers on your computer, other drivers may be installed on your computer and a problem may occur in your computer system. Make sure you install the PalmTM Desktop for CLIÉ software before performing the HotSync® operation. Do not use a USB hub If you connect the cradle to your computer via a USB hub, you may not be able to perform the HotSync® operation properly. [. . . ] Recharge the battery of your CLIÉ handheld. 49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot transfer data I cannot transfer image files or movie files from my computer to my CLIÉ handheld B Use a computer application such as Image Converter or PictureGear Studio to transfer image files or movie files from your computer to your CLIÉ handheld. b For details, refer to the "CLIÉ Application Manual" installed on your computer or Help files of each application. I cannot save a beamed or exchanged image file under a different file name B You cannot change file names when you save beamed or exchanged image files using BluetoothTM function. If the same named file already exists on your CLIÉ handheld, the beamed or exchanged image file will overwrite that file. However, new image file names are assigned automatically when you save the image files as JPEG format on "Memory Stick" media or CF memory card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problems with CLIE Launcher I cannot drag and drop in CLIE Launcher B Select Preferences from the Options menu, select the Use Drag&Drop check box and tap the OK button. [. . . ]