User manual SONY PEG-NZ90 FAQ

[. . . ] 4-670-646-11 (1) My CLIÉ handheld is not working properly About CLIE Launcher I cannot perform a HotSync® operation Error messages I cannot enter data properly How to operate basic applications (PIM) I cannot beam data I cannot exchange data using the BluetoothTM function Troubleshooting Q&A Personal Entertainment Organizer I forgot my password I cannot use a "Memory Stick" media I cannot make a backup I cannot transfer data Peripheral devices are not recognized I cannot play music (Audio Player) About Sound Utility/Sound Converter 2 About movies I cannot connect to the Internet I cannot use e-mail (CLIE Mail) PEG-NZ90 © 2003 Sony Corporation Frequently Asked Questions Tips · Many of the problems mentioned here can be solved by resetting your CLIÉTM handheld. b For details on how to reset, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions). " · The "CLIÉ Appication Manual" is installed on your computer when you install the PalmTM Desktop for CLIÉ software. Why can't I turn on my CLIÉ handheld? · Is the HOLD switch of your CLIÉ handheld on?Your CLIÉ handheld does not operate when the HOLD switch is on. · Has the battery of your CLIÉ handheld run out? [. . . ] If you cannot use a different device, such as a USB mouse, check the BIOS setting of your computer. In addition, check the setting in the Device Manager. Right-click My Computer and select Properties from the menu. (If you are using Windows 2000 Professional/Windows XP, click the Hardware tab. ) Click the Device Manager tab and check that "USB controller" is displayed in the Device Manager screen. If "USB controller" is not displayed I cannot perform a HotSync® operation b For details, refer to the manual of your computer. 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error messages An error message is displayed repeatedly B Follow the instructions of the message. The error message "Invalid process" is displayed when starting an application B If the memory space of your CLIÉ handheld or "Memory Stick" is insufficient, applications may not start properly. Delete any unnecessary data after backing up data as needed. The error message for insufficient memory is displayed B If the memory space of your CLIÉ handheld or "Memory Stick" is insufficient, applications may not start properly. Delete any unnecessary data after backing up data as needed. B Delete unused data of the "Date Book" application and the "To Do" application. To delete data of the "Date Book" application, select Purge in the Record menu and set purge to Delete events older than. To delete data of the "To Do" application, select Purge in the Record menu and set purge to Delete all To Do items marked completed. B If add-on applications are installed on your CLIÉ handheld, delete those applications. b For details, refer to "Enhancing features with add-on applications: Installing: Deleting the installed add-on applications" in the "Handbook. " 26 The HotSync® operation does not start and a message is displayed on the screen B Move your CLIÉ handheld away from the IR port of your computer except when performing an IR HotSync® operation, as a malfunction may occur. You can also disable the IR feature by setting Beam Receive to Off from General in the Preferences screen. B If you set the IR port to search automatically for the target IR devices on your computer, follow the procedure below to disable the function. Error messages 1 Select the Start menu, Settings (except for Windows XP), and Control Panel. 2 Double-click the Infrared icon (the Wireless Link icon in Windows 2000 Professional/Windows XP). 4 Clear the check box Send the image from the digital camera to your computer using the wireless link and click OK. 5 Click the HotSync icon in the task tray in the bottom right-hand corner of your computer screen and enable Infrared in the menu. An error message saying there is insufficient memory appears while receiving data using the IR port B To receive data using the IR port, the free space of your CLIÉ handheld's memory must be more than twice the size of data to be received. If the memory space of your CLIÉ handheld is insufficient, delete any unnecessary data after backing up data as needed. B Perform a soft reset by pressing the reset button. b For details, refer to "Basic operations of your Sony CLIÉTM handheld: Restarting your Sony CLIÉ handheld" in the "Read This First (Operating Instructions). " 27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I cannot enter data properly My CLIÉ handheld activates a wrong feature when I tap a button or screen icon B The digitizer is not correctly calibrated. Select Digitizer in the Preferences screen and adjust the digitizer. b For details, refer to "Customizing your Sony CLIÉTM handheld (Preferences): Adjusting the Digitizer" in the "Handbook. " B Your CLIÉ handheld may not be able to recognize tapping properly if you apply a protection sheet to the screen. I cannot display the menu by tapping the menu icon B Some applications or screens do not have the menu feature. [. . . ] B With some service providers, you may have to first receive a mail before you can start sending mails. Send a mail within three minutes after receiving a mail (A time limit to send mails may vary depending on your service provider. ) B With some service providers, you may not be able to send mails due to security systems. B If you start "CLIE Mail" from "CLIE Camera S" while the battery power of your CLIÉ handheld is insufficient, an error message is displayed and you may not be able to send mails. In this case, select Send Later and quit "CLIE Camera S. " Start "CLIE Mail" from the Application Launcher screen and send mails. I cannot use e-mail (CLIE Mail) I cannot receive mails B Check that the mail server settings are proper. [. . . ]