User manual SONY VAIO VPC-EA1S1E/G TROUBLESHOOTING GUIDE

[. . . ] Recovery and Troubleshooting Guide Please create your recovery discs immediately after setup. Contents Finding what to do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Recovery and backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Creating recovery discs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] Using this software does not guarantee to back up all the data on your built-in storage device. Sony assumes no liabilities for any loss of your data arising out of the backup process. Disable the Windows hard disk drive encryption feature before using this software. Be sure to use the power cord or the AC adapter to power your computer when using this software. To rescue your data 1 Insert a recovery disc to the drive while the computer is on, turn off your computer, and turn on the computer again. The Windows Boot Manager is displayed. If you have not yet created the recovery discs, follow these steps: 1 Turn on your computer. 2 Press the F10 key when the VAIO logo appears. If the Edit Boot Options window is displayed, press the Enter key. On models with the ASSIST button, instead of performing the steps 1 and 2 mentioned above, you can press the button while the computer is off or in Hibernate mode to launch the VAIO Recovery Center. 3 Skip the following step 2 and go to step 3. 2 Press the M or m key to select Start VAIO Recovery Center and press the Enter key. 3 Select Rescue Data and Start. 4 Follow the on-screen instructions. It is recommended that you select an external hard disk drive as a location to save rescued files if you select Custom data rescue. 19 The backup process automatically stops and your computer restarts if the process has not completed within 64 hours. To resume the process, follow the steps 1 to 3, click to select the Resume canceled process check box, and Next. Do not disconnect an external hard disk drive or optical disc drive during the rescue process. Rescued files may be divided into two or more files and saved on a location to save the rescued files or renamed depending on the location you selected. Use the VAIO Data Restore Tool software to restore the rescued files. You cannot use a DVD-R DL disc as a location to save rescued files. To find out which types of media your optical disc drive supports, see the on-screen User Guide. Use an external hard disk drive or optical disc drive that supports the i. LINK or USB connections to save rescued files. You need to install a software driver if you use an external hard disk drive or optical disc drive that does not support an i. LINK or a USB connection. To restore your data with the VAIO Data Restore Tool software 1 Click Start, All Programs, and VAIO Data Restore Tool. The VAIO Data Restore Tool window appears. 2 Click Next. If the User Account Control window appears, click Yes. If you are currently logged onto your computer as a standard user, you may be prompted to enter an administrator name and password. For instructions on how to use the software, see the help file included with the software. If necessary, move the restored files to an original location. 20 Option C: Backing up and restoring your data using a restore point What is a restore point? A restore point is created automatically, for example when installing a software driver, and used to restore your computer system files to a previous state. Even though the restore point is created automatically, we recommend that you create the restore point manually before installing any software or software drivers on your computer, because your computer may become unstable or slow after installing new software or changing the Windows settings. If you have created the restore point when the computer is working normally, you can restore the system files to the state you have created the restore point by using it in case of computer malfunctions. To create a restore point manually 1 Click Start and Control Panel. [. . . ] If the problem persists after performing the above, it means the installed battery pack is not compatible. Remove the battery pack and contact VAIO-Link. A message appears notifying of either incompatibility or the improper installation of the battery pack and my computer then enters Hibernate mode This problem could be due to the battery pack not being installed properly. To solve this problem, turn off your computer and remove the battery pack. Then reinstall the battery pack to the computer. [. . . ]