User manual SONY VAIO VPCX13J7E TROUBLESHOOTING AND RECOVERY GUIDE

[. . . ] Create Recovery Media immediately after the computer is ready for use. To recover from the recovery area On models with the ASSIST button To recover from Recovery Media 1 If your computer is not equipped with a builtin optical disc drive, connect an external optical disc drive (not supplied) to the computer and to an AC power source. Insert a Recovery Media to the optical disc drive while your computer is in Normal mode, turn off the computer, and then turn it on once again. If you are using the external optical disc drive, press the F11 key several times before the VAIO logo disappears. [. . . ] Launch the VAIO Care and perform necessary operations. Visit the VAIO Support Homepage web site. Recovery problems I cannot recover from the recovery area Recover your computer from the Recovery Media if you have used software to modify the recovery area, installed a different operating system from the preinstalled one, or formatted the built-in storage device without using the VAIO Care Rescue. Common problems My computer does not start Make sure your computer is securely plugged To back up and restore your data when you cannot start Windows When you cannot start Windows, back up your data with the VAIO Care Rescue. To restore files which have been backed up by the VAIO Care Rescue, use the VAIO Data Restore Tool. I cannot create Recovery Media Try the suggestions below: 4 Select your operating system and click Next. Back up your files with the Rescue Data if you have changed the files after you backed up them using the Windows backup feature. 1 2 Turn off your computer and turn it on again. And then, try to create Recovery Media again. Download and install the latest updates using VAIO Update. Try other reliable discs. Restoring your data using a restore point A restore point enables you to restore your computer system files to the previous state when the restore point was created. Usually, a restore point is created automatically, for example when you install a software driver, however, we recommend that you create the restore point manually on the Control Panel before installing any software or software drivers on your computer. 5 6 7 Click System Restore. On the Recovery window, click Open System Restore. If the Choose a different restore point option is displayed on the System Restore window, select it and click Next. Click Finish to confirm the restore point. Restart your computer if the window prompts you to restart the computer. I cannot complete the recovery process Disconnect any unnecessary external device from your computer. Try the suggestions below: 1 8 9 If you are trying to recover your computer from the Recovery Media, check the media for dirt or damage. If the media are not clean, clean them and try recovering the computer again. Recover your computer from the recovery area or the Recovery Media. If the problem persists, visit the VAIO Support Homepage web site for further assistance. into a power source and turned on and the power indicator light is lit. [. . . ] The password is case sensitive, so be sure to check letters for the current case before you enter the password. The charge indicator light is blinking fast and my computer does not start This problem could be due to the battery pack I cannot remember the power-on password If you have forgotten the power-on password, contact an authorized Sony service/support center. A reset fee will be charged. 2 3 not being installed properly. To solve this problem, turn off your computer and remove the battery pack. [. . . ]