User manual SONY VAIO VGN-SR3

[. . . ] In the manual, the TM or ® marks are not specified. Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement. n8N Before Use Documentation Your documentation includes printed information and user guides to read on your VAIO computer. Printed Documentation Quick Start Guide -- Describes the process from unpacking to starting up your VAIO. Troubleshooting and Recovery Guide -- Contains solutions to problems other than those you encounter during normal operation. [. . . ] The fingerprint data registered on the fingerprint sensor is erased automatically after your system restarts. 3 4 5 n 127 N Customizing Your VAIO Computer Using the Trusted Platform Module (TPM) The Trusted Platform Module (TPM) is embedded in selected models and provides your computer with basic security functions. In combination with the TPM, you can encrypt and decrypt your data to strengthen computer security against inappropriate access. TPMs are defined by Trusted Computing Group (TCG) and also called security chips. See the online specifications to find out whether your model is equipped with the TPM. n 128 N Customizing Your VAIO Computer Precautions on Using the TPM Although your computer is provided with the TPM security functions, these functions do not ensure complete protection of your data and hardware. Sony assumes no liability for any problems and damages arising out of your use of the functions. After you have installed the Infineon TPM Professional Package, you need to set a few TPM passwords on your computer. Without these passwords, you will not be able to restore any TPM-protected data. Be sure to write down the passwords and keep them safe and private from other people. Be sure to make backup copies of the latest emergency recovery archive file, emergency recovery token file, password reset token file, and personal secret file and keep them safe and private from other people before sending your computer for repair. The data stored in the TPM that is embedded on the motherboard may be lost or corrupted during the course of repair. During the course of repair, the TPM will also be replaced if the motherboard needs replacement. In such a case, use the backup copies of the emergency recovery archive file, emergency recovery token file, password reset token file, and personal secret file to restore the TPM configuration. Be sure to make a backup copy of the data stored on the hard disk drive before sending your computer for repair. The hard disk drive may be initialized and returned after the repair work and, in such a case, you will not be able to restore the data on the hard disk drive using the backup copies of the emergency recovery archive file, emergency recovery token file, password reset token file, and personal secret file. Make sure you set up the automatic backup operations after completing the TPM initialization wizard. If the window containing the Run automatic backup now check box is displayed after the setup, select the check box and update the backup files. The restore process using the backup files may fail if you do not set up the automatic backup operations. The maintenance and management of TPM-protected data must be carried out at your own risk. Sony assumes no liability for any defects arising out of your data maintenance and management. n 129 N Customizing Your VAIO Computer Important Notice Do not encrypt the files containing keys to be used for encryption and the folders that include such files. Encrypting the files in the folders containing basic user keys and others, using the Encrypting File System (EFS) will disable you to launch your TPM software and decrypt the encrypted data in the following cases: The TPM software has been installed. The EFS function has been enabled in user initialization process. With the default settings, the files in the folders below cannot be encrypted because they have system attributes. [. . . ] You can access the e-Support Web Portal from any computer with an active Internet connection. A complete help file is available on the e-Support Web Portal to help you use our e-Support Service. Can I submit questions in my native language? Since you are interacting with our e-Support Team through a portal, which connects you directly to our central database, eSupport will only accept and deal with queries submitted in English, French or German. n 217 N Support Options Can I submit my questions at any time? Yes, you can submit your questions 24/7, but keep in mind that our e-Support Team can only answer your queries from Monday till Friday between 8 am and 6 pm. Is there a cost involved for using e-Support? No, this is a free of charge service offered to all registered VAIO customers. How do I know when the e-Support Team has handled my query/case? As soon as your case has been dealt with by our e-Support Team, you will receive an e-mail, notifying you that your case has been updated. n 218 N Trademarks Trademarks Sony, VAIO, the VAIO logo, VAIO Control Center, VAIO Power Management, VAIO Power Management Viewer, VAIO Update, and "BRAVIA" are trademarks or registered trademarks of Sony Corporation. and "Memory Stick, " "Memory Stick Duo, " "MagicGate, " "OpenMG, " "MagicGate Memory Stick, " "Memory Stick PRO, " "Memory Stick PRO-HG, " "Memory Stick Micro, " "M2, " and the Memory Stick logo are trademarks or registered trademarks of Sony Corporation. Blu-ray DiscTM and the Blu-ray Disc logo are trademarks of the Blu-ray Disc Association. Intel, Pentium, and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation. [. . . ]