User manual SONY VGPE-VPPS

[. . . ] , ­ 12345678 - 1234567) or can be retrieved using Sony Notebook Setup or VAIO Control Center (depending on your model). The warrany contract number can be found on the cover of this booklet. Please follow these instructions as soon as you can: 1 Go to http://www. 2 Create an account (for your company) by clicking Services & Support and then Product Registration. [. . . ] Please proceed with the following information before contacting the VPPS premium lines: Check that the computer is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the computer indicates that the power is on. check that the battery pack is inserted properly and that it is charged. Make sure there is no floppy disk in the floppy disk drive. If you plugged the computer into a UPS (Uninterrupted Power Supply), make sure the UPS is turned on and working. If you are using an external display, check that it is plugged into a power source and turned on. Do not use the computer for at least one hour and then turn on the computer. If you still have a problem, gather the following information prior to calling the helpdesk for OnSite Support: Your customer ID (on the top left in the VAIO Professional Pages) and your company name, The serial number of the faulty VAIO, The model numbers of all connected/associated Sony products, The operating system installed on your computer, The application software you are using. Call the VPPS premium lines for an on-site intervention on the following numbers*: Country United Kingdom Germany France Italy Belgium Netherlands Luxembourg Spain Switzerland Austria Language English German French Italian Dutch French Dutch French Spanish German French German Telephone number 0870 8500976 01805007901 0820900108 +39 800 929134 27173220 27173221 020346 9404 34 208 083 60 901120105 01800 9600 844237337 0179 567 397 Only local telephone rates will apply. Please note that backup and restoration of software and data are not covered by this VPPS Pack and that it is your own responsibility. This VPPS Pack covers only the In Warranty Hardware repair as stated in the Terms and Conditions. VPPS premium lines will provide telephone support for hardware problems and hardware repair service, and correct any hardware defects or malfunctions of the VAIO. Please use the above mentioned phone number. This support is based on the initial warranty statements of VAIO during and beyond the scope and the period of warranty, which is applicable in the customer's country for the VAIO they have purchased. VPPS premium line will cure, if possible, a hardware defect during local business hours. If a problem can not be resolved by telephone support, Local Support team will be notified and will repair the VAIO, as per the service level and response times provided with the VAIO Professional On-Site Support. If the VAIO is covered by the On-Site coverage, Sony or its official Service Partner will come to the customer's premises within the response time specified by the VAIO VPPS Pack. Parts/components of VAIO which can in Sony's opinion be simply replaced by either new or factory refurbished parts/components will be delivered to you by courier. Delivery fees are covered by the VPPS and will not be charged to you. The On-Site service is valid within the covered countries. [. . . ] If during this period of Guarantee the Product proves defective due to improper materials or workmanship, Sony will, without charge for labor or parts, at its sole discretion, repair or replace the Product or its defective parts upon the terms and conditions set out below. Repair parts and replacement Products will be provided on an exchange basis and will be either new, equivalent to new or re-conditioned. All replaced parts and Products become the property of Sony. The period of guarantee for any Product or part repaired or replaced hereunder shall be the balance of the original guarantee period of the Product, or 6 (six) months from such repair or replacement, whichever is longer. [. . . ]