User manual SONY VAIO VPC-EA2PGX

[. . . ] Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U. S. Intel, Pentium, IA-32, Intel Inside, and Celeron are trademarks of Intel Corporation in the U. S. All other product names mentioned herein may be trademarks of their respective companies. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. [. . . ] Hewlett-Packard does not warrant products other than its own strictly as stated in Compaq product warranties. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. SONY Guide to System Recovery and Restore System Recovery Options Available for the Compaq Evo Desktop Product Family, SONY iPaq Desktop Product Family, and SONY Intel IA-32 Workstations North America First Edition (January 2003) PSG#HJ_DT_010303_1A WHITE PAPER (cont. ) . . 3 PURPOSE This document describes some of the options available to an individual who may experience problems with the operating system installation on their PC. Because the causes of problems with the system software can vary widely, this document discusses practices that would apply to the broadest range of circumstances. It is assumed that the reader of this document is familiar with the installed operating system, including: installing the operating system software, adding and removing components; adding and removing device drivers; and using hard drive management tools. Some Reasons for Needing System Recovery or Restore Installation of a software package or driver has produced undesirable results. A hardware device or system resource is no longer working as expected. The operating system is not functioning properly. You want to restore the PC back to its original factory state. NOTE: Before attempting any of the solutions outlined in this document, you should review the online help and support documentation provided with the Windows operating system and search for the topic "Repair Overview" or visit the Microsoft KnowledgeBase Web site at http://support. microsoft. com/ for information regarding possible known operating system or software issues and solutions. What You Will Need Operating system CD (provided with the SONY computer) The Restore Plus!CD (provided with the SONY computer) Restore Plus!If the administrator password is blank, press the Enter key. PSG#HJ_DT_010303_1A WHITE PAPER (cont. ) . . 5 The console provides commands you can use to do simple operations such as changing to a different directory or viewing a directory, and more powerful operations such as fixing the boot sector. You can access Help for the commands in the Recovery Console by typing help at the Recovery Console command prompt. Once you have access to the Windows installation you can try to correct potential problems with the file system by executing the command chkdsk /f /r. NOTE: For more information on how to use the recovery console, including enabling and disabling services, replacing corrupted system files and other operations, please review the Microsoft KnowledgeBase or your online documentation by searching on the keywords: "recovery console". R E P A I R I N G THE INSTALLED OPERATING SYSTEM If you are unable to repair the software configuration using the methods described above, you can reinstall the Windows operating system on top of the current installation in an attempt to replace damaged or corrupted components. The steps to perform repair installation are as follows: NOTE: Make sure that the system is configured to boot first from the CD-ROM drive, then from the hard drive. You can verify or change device boot order using the Computer Setup (F10) Utility. For more information, refer to the Computer Setup (F10) Utility Guide provided with the computer. Insert the Windows 2000 or Windows XP CD-ROM into the CD-ROM drive. Click Start > Shut Down, then select Restart from the drop-down list. In the Shut Down Windows dialog, click OK. [. . . ] This process will restore the PC to a near-factory shipping state with software and drivers provided by SONY. The process will format and partition the first bootable hard disk volume in the computer. process does not affect data contained on any hard disk volumes other than the first bootable hard disk (usually the IDE hard disk connected as master to the primary IDE controller). If you have changed the controller boot order processing within the system BIOS (located by pressing F10 during system boot) to make a SCSI controller the first bootable device, the Restore Plus! [. . . ]