User manual SYMANTEC ALTIRIS IT MANAGEMENT SUITE 7.0 MR1 RELEASE NOTES V1.0

[. . . ] IT Management Suite 7. 0 MR1 Release Notes This document contains the following topics: Introduction Installation and Upgrade New Features, Things to Know, and Fixed Issues in this Release Introduction IT Management Suite from Symantec is the industry's most comprehensive and integrated suite for reducing the cost and complexity of owning and managing corporate IT assets including desktops, laptops, thin clients, servers, and heterogeneous platforms including Windows, UNIX, Linux, and Mac to promote effective service delivery. IT Management Suite is a collection of solutions and components that run on the Symantec Management Platform. For more information about the solutions and components, see the IT Management Suite 7. 0 Release Notes (knowledge base article 51492). Installation and Upgrade New Installation You can install this product by using the Symantec Installation Manager. If you do a new install of ITMS or any of the components, the MR1 version is installed. [. . . ] Table 1-6 Things to know After installing Inventory Solution, you must upgrade the Inventory plug-in on all managed computers. For the upgraded Inventory plug-in to work properly, you must have the Symantec Management Agent, version 7436 installed on managed computers. Version 7436 of the Symantec Management Agent is available from Symantec Management Platform 7. 0 SP4 Hotfix1, which was automatically installed with Inventory Solution MR1 if it was not previously installed. After installing the SMP Things to know in Inventory Solution Internal ID Hotfix1, you must upgrade the Symantec Management Agent on managed computers. See Upgrading the Symantec Management Agent on managed computers To upgrade the Inventory plug-in on managed computers, do the following 1. In the Symantec Management Console, on the Settings menu, click All Settings. In the left pane, click Agents/Plug-ins > Discovery and Inventory > Windows. Click the Inventory Plug-in for Windows Upgrade policy 4. On the plug-in upgrade page, turn on the policy: At the upper right of the page, click the colored circle, and then click On. Starting with Step 2, repeat for the UNIX/Linux/Mac Inventory plug-in. 1712682 The schedule for `Weekly Software Catalog Inventory' that runs by default every Wednesday at 2:40 A. M. on the Software Catalog Data Provider Inventory page does no longer run by default as its entry is removed from the Windows Task Scheduler. To run the Software Catalog Data Provider Inventory task, you must create a new schedule. The following are the issues that were fixed in the MR1 of Inventory Solution 7. 0 SP2. Table 1-7 Issue The count of the not reporting computers on the How current is my computer Inventory?Web part is different from the count on the drill-down . Some filter parameters that are present on the Add or Remove Programs Search report page are not used in the report SQL query. The restricted user does not have read permissions in security scoping environment. Audit Software Search report times out on a larger database. In the Computer Name field a new drop-down has been introduced that lets you narrow down your search. The option "--Any--" is no longer defaulted. However, if you select the option "--Any--" in the Computer Name drop-down list and "%. exe" as a file name, then the possibility of timing out still exists. Devices Inventoried By Type Web part only displays the devices that were discovered within last 30 days. [. . . ] When ServiceDesk starts the pcAnywhere remote control window, the pcAnywhere console buttons do not work. Equipment Search from pcAnywhere smart task does not return correct results. For more information, see the knowledge base article 51634. An email notification is not sent out to the customer when a ticket is created using Advanced Form. [. . . ]