User manual TANDBERG LTO3

[. . . ] 2U Autoloader 6. 4® LTO3 User Reference Manual Document No: DOCSP 301283 Date: Aug. , 2005 AUTOLOADER LTO3 ­ User Reference Manual Rev. 1. 01 TANDBERG DATA Page 1 of 79 Warnings Precautions Product Overview product name LTO3 AUTOLOADER 6. 4 P/N 8330 7071 00 description 1 drive & 8 slots, 2U, Accessories product name SCSI cable Terminator Power cord Manual CD & Quick Reference Guide BCR (customer installable) BCR Installation Guide LTO 3 only LTO 3 only (1x EU version, 1x US version) description Options product name Remote Management Card RackMount Kit P/N 433023 433026 description Web Administ ration Tool AUTOLOADER LTO3 ­ User Reference Manual Rev. 1. 01 TANDBERG DATA Page 2 of 79 Warnings Precautions SERVICE & SUPPORT INFORMATION: Europe TANDBERG Data GmbH Feldstr. 81 D-44141 Dortmund Germany Phone: 0049 ­ (0)231 ­ 5436 142 Fax: 0049 ­ (0)231 ­ 5436 143 USA INOSTOR Inc. [. . . ] Do not clean or lubricate any of the autoloaders mechanical assemblies. All parts have to be serviced only by the manufacturer, an approved maintenance organization, or by self-maintenance contract customers. ! IMPORTANT The autoloaders warranty does not apply to failures of the autoloader when it is repaired by untrained or unauthorized service personnel. 8. 8 Shipping If you need to ship the autoloader, use the original shipping carton and packing materials (or replacement packaging obtained from the vendor) to prevent damage. The shipping carton and packing materials are not intended to be used for shipping items other than or in addition to the autoloader. AUTOLOADER LTO3 ­ User Reference Manual Rev. 1. 01 TANDBERG DATA Page 3 9 of 79 Troubleshooting and Diagnostics General Guidelines 9 Troubleshooting and Diagnostics 9. 1 General Guidelines The autoloader includes features to support troubleshooting and diagnostic operations. If an autoloader error occurs, the red error LED is on, an error message and error code are displayed on the Status Screen. Additionally, the autoloaders internal 'TapeAlert' firmware constantly monitors the autoloaders operation for problems. 'TapeAlert' is an industry-standardized method for reporting errors and potential difficulties to the software application. To check if the autoloader is operational the system offers a system test. It is accessible via the item ® "Diagnostic" in the system menu. See ThinStor Plus LTO3 Autoloader ­ Operator's Manual. Preconditions: n n n tape drive empty at least one slot contains a cartridge no drive may contain a cleaning cartridge Mode of operation: Depending on the firmware revision either you are asked to select the number of cycles or only an endless test is offered. During the test in an arbitrary sequence cartridges are moved, mounted and dismounted. Thus most of the autoloader's functions are tested. The test can be stopped anytime by pressing the "Cancel" button. 9. 2 Reacting on Lightening Error LED/Error Code 1. If the red error LED is on and an error message and error code are displayed on the Status Screen note the code or information. Press Enter to attempt recover and initialization. If possible, running the Library Verify test in the Diagnostic Menu (see ThinStor®Plus LTO3 Autoloader ­ Operator's Manual). NOTE: If the Media Attention LED turns on red, this is an indication that a drive error occurred pointing to the media as the possible problem. For instance, if during the Library Verify diagnostic, the drive read/write test fails with a media error, the Media Attention LED becomes active thus ending the test. To determine the drive error code after the cartridge is unloaded and returned to the I/O Door for removal, perform one of the following procedures to determine the latest drive error code. AUTOLOADER LTO3 ­ User Reference Manual Rev. 1. 01 TANDBERG DATA Page 4 0 of 79 Troubleshooting and Diagnostics Determining a Problem 9. 2. 1 Viewing Drive Error Codes via the OCP 1. From the OCP, press Enter to access the Information Menu. Press Next or Previous until ERROR LOG appears. Press Enter to display the most recent error code. [. . . ] Tape drive performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Termination Active. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Passive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]