User manual TANDBERG PRODMAN VXA320

[. . . ] VXA-320 (VXA-3) TAPE DRIVE PRODUCT MANUAL I COPYRIGHT Copyright 2006 by Tandberg Data. This item and the information contained herein are the property of Tandberg Data. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the express written permission of Tandberg Data ASA, Kjelsåsveien 161, P. O. Box 134 Kjelsås, N-0411 Oslo, Norway. Tandberg Data makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. [. . . ] If the problem persists, you may need to return the tape drive for service; contact Tandberg Data Technical Support (see "Contacting Tandberg Data" on page iv). To get a log of the problem, use VXATool, which is available as a free download from www. tandberg. com. Make sure there is not a source of bright light shining into the tape drive. Check if the medium in the ejected cartridge is broken. If it is, discard the cartridge and use a new cartridge. The tape was written without a valid end-of-data mark, which often occurs if you power-down the tape drive while the tape drive was writing. The tape drive will perform a format recovery, which involves reading the data to determine where the end of data is located. Allow the format recovery operation to complete, and then press the eject button to unload the cartridge. Avoid power-cycling the tape drive while a tape is loaded. Factory service required Broken tape Format recovery Temperature too high Refer to "LED 4 is Flashing Orange" on page 26 for troubleshooting information. in tape path Boot block mode Reload the firmware as described in "Upgrading Firmware" on page 36. BACKUP APPLICATION IS REPORTING AN ERROR Your backup application may report an error as a result of a failure to communicate with the tape drive, a failure by the tape drive to write or read data, or because of a software configuration issue. Failure to communicate with the tape drive Communication problems on the SCSI bus may be reported by the backup application as resets, a loss of communication with the tape drive, failure to detect the tape drive, I/O device errors, or parity errors. These types of errors may occur intermittently. Most often, these issues are due to SCSI cabling and termination problems. Check tape drive installation on the SCSI bus, described in "Installing the Internal SCSI Tape Drive" on page 8 or "Installing the External SCSI Tape Drive" on page 14. Use VXATool to capture the diagnostic log from the tape drive immediately after an error is reported by your backup application. Technical Support can examine the log to determine the nature of the reported error. Refer to "Capturing a Diagnostic Log" on page 31 for instructions. OCTOBER 2006 VXA-320 TAPE DRIVE 29 CHAPTER 4 TROUBLESHOOTING Failure by the tape drive to write or read data If your backup application reports a media error, one of the following situations may have occurred: The tape drive needs cleaning (see "Cleaning the Tape Drive" on page 23). Always try cleaning the tape drive before you assume the cartridge is bad. Be sure to use a VXAtape Cleaning Cartridge. Try using a different cartridge for the backup, making sure that the tape is not written in VXA-1 format. If you notice that the same cartridge results in multiple failures, it may be time to replace the cartridge. The backup application has attempted to append data to a cartridge that previously failed. If a write media error previously occurred on the tape, the tape drive cannot append data at the point where the write media error occurred. [. . . ] By reading packets with multiple scans, OSO ensures that each packet is read at least once. P Packet The basic VXA format structure that includes data, ECC, and address and synchronization information. Partition A self-contained area on a tape that can be written and read independently to make more efficient use of the media. The VXA-320 (VXA-3) tape drive accommodates two partitions. Peripheral Device Any device attached externally to a computer as an optional device, such as tape drives, printers, scanners, and so forth. [. . . ]