User manual TREND MICRO INTERNET SECURITY 2008 GETTING STARTED GUIDE

[. . . ] Getting Started Guide Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the Readme file, release notes, and the latest version of the Getting Started Guide, available from Trend Micro's website: http://www. trendmicro. com/download Trend Micro, the Trend Micro logo, Trend Micro Internet Security, Trend Micro Internet Security Pro, HouseCall, TrendSecure, and TrendLabs are trademarks or registered trademarks of Trend Micro Incorporated. All other product or company names may be trademarks or registered trademarks of their owners. All other brand and product names are trademarks or registered trademarks of their respective companies or organizations. [. . . ] Setting Up Trend Micro Internet Security screen 9. Please provide an account password, your full name, and an email address that you check regularly to activate the software. Select your current location from the list beside Country/region and then click Next. FIGURE 2-11. Activate Trend Micro Internet Security screen 12 Installing Trend Micro Internet Security 2008 10. After confirming that you entered the correct information, please print this page for future reference, and then click Next. 2 In sta ll a ti o n FIGURE 2-12. To help set up your Personal Firewall, select how your computer currently connects to the Internet and click Next. FIGURE 2-13. How do you normally connect to the Internet? Installing Trend Micro Internet Security 2008 13 12. Mark the Open the main console now checkbox and click Finish. 2 In sta l lati on FIGURE 2-14. Trend Micro Internet Security now protects you Tip: To install Trend Micro Internet Security 2008 on another computer connected to your home network, just launch the installation program on that computer and follow the same steps. When activating a new installation of Trend Micro Internet Security 2008, select a name (or description) to distinguish the new one from the previous one. Since you can use Trend Micro Internet Security 2008 to manage the security of other computers by remote control, these different names will help you keep track of multiple installations. 14 Installing Trend Micro Internet Security 2008 Uninstalling Trend Micro Internet Security 2008 Before removing Trend Micro Internet Security 2008, make sure you have logged onto the computer with administrator privileges (needed during the removal process), and close any other open programs. WARNING!Removing the program deletes all quarantined files, which may contain viruses or include spyware that should not remain on your computer. If you must preserve them, restore the files, then transfer them to an isolated location like a USB memory stick before removing Trend Micro Internet Security 2008. 2 In sta ll a ti o n 1. You have two ways to start removing Trend Micro Internet Security 2008: · Click the Windows Start button and select All Programs > Trend Micro Internet Security > Uninstall Trend Micro Internet Security. FIGURE 2-15. Windows Vista Start menu uninstall option · Open the Control Panel and then double-click Add or Remove Programs (Windows XP) or Uninstall a program (Windows Vista). From the list of programs, select Trend Micro Internet Security, and then click Remove (Windows XP) or Uninstall (Windows Vista). FIGURE 2-16. Windows Vista Control Panel uninstall option Uninstalling Trend Micro Internet Security 2008 15 2. Click Next after reading the warning. 2 In sta l lati on FIGURE 2-17. Warning screen 3. Click Remove to confirm that you want to uninstall the program. FIGURE 2-18. Ready to Uninstall Trend Micro Internet Security 4. If you have enabled password protection, submit the correct password. 16 Uninstalling Trend Micro Internet Security 2008 5. The Uninstalling Trend Micro Internet Security window names all of the files removed. 2 In sta ll a ti o n FIGURE 2-19. Uninstalling Trend Micro Internet Security screen 6. Click Finish to restart your computer once the program has been successfully removed. FIGURE 2-20. Trend Micro Internet Security Successfully Uninstalled Uninstalling with the Trend Micro Diagnostic Toolkit If you ran into problems during installation, configuration, or uninstallation, use the Trend Micro Diagnostic Toolkit to remove the program. To uninstall the program using the Trend Micro Diagnostic Toolkit: 1. Open the folder where you installed the program (usually C:\Program Files\Trend Micro\Internet Security). Uninstalling Trend Micro Internet Security 2008 17 2. Double-click TISSuprt. exe to open the diagnostic toolkit. 2 In sta l lati on FIGURE 2-21. Tab A of the Trend Micro Diagnostic Toolkit 3. On the [E] Uninstall tab, click the 4. Tab E of the Trend Micro Diagnostic Toolkit 4. In the small window that opens, click Uninstall to remove the program. WARNING!You cannot cancel after clicking Uninstall. The Trend Micro Diagnostic Toolkit will delete the program files, registry entries, and other components of Trend Micro Internet Security 2008. 18 Uninstalling Trend Micro Internet Security 2008 Getting Started 3 After installing Trend Micro Internet Security 2008, complete the tasks explained on the following pages to start protecting your computer. [. . . ] You can use the trial version of Trend Micro Internet Security 2008 for a limited time only. Purchase Trend Micro Internet Security 2008 before your trial expires to maintain your security. If the suggestions above do not help solve the problem, please contact Trend Micro Technical Support. See page 30 for details. Update Problems First, make sure that your computer can reach the Internet, then check your network and computer for any obvious hardware or software failures. If Trend Micro Internet Security 2008 still cannot download updates, check your connection with the update server. To check your connection with the update server: · Open the Windows command prompt. Note: For Windows XP, click the Start button, select Run. . . , and type cmd in the window that opens. [. . . ]