User manual US ROBOTICS 005683-00

[. . . ] This manual covers installation and operating instructions for the following 3Com modem: U. S. Robotics is a registered trademark and Connections, RapidComm, and x2 are trademarks of 3Com Corporation and its subsidiaries. Windows is a registered trademark of Microsoft Corp. CompuServe is a registered trademark of CompuServe Inc. [. . . ] ROBOTICS MODEM UPDATE WIZARD The Connections CD-ROM, which came with your modem, includes the U. S. This software is designed to quickly update your modem to the latest code. NOTE: Complete the instructions in the "Software Installation" chapter (starting on page 29) before installing the Modem Update Wizard. NOTE: You can also obtain this software from our BBS (847-982-5092) or from our World Wide Web page (http://www. 3Com. com/56k). NOTE: The following instructions apply to Windows 3. x and Windows 95 users. However, only Windows 95 screens are shown. 56 U. S. ROBOTICS MODEM UPDATE WIZARD Installing the Wizard 1. Insert the Connections CD into your CD-ROM drive. When you see the screen below, the setup is complete. Click OK. NOTE: For more detailed instructions, see our World Wide Web page (http://www. 3Com. com/56k). 5. From the main Connections menu, click the Customer Support button. Follow the on-screen instructions to complete the installation. Updating Your Modem 1. Finally, point to the Modem Update Wizard selection. Follow the on-screen instructions to complete the update process. 57 TROUBLESHOOTING AND ONLINE HELP RESOURCES PROBLEM: The modem displays double characters on your monitor. Diagnosis: The software's local echo setting is probably turned on. Possible Solution: Disable Local Echo in your software OR on your modem (not both). You can turn the local echo off on the modem by typing ATE0 and then pressing ENTER in your software's terminal mode. To turn the local echo setting off in the software, refer to its documentation. PROBLEM: The modem won't go off hook to dial or doesn't answer the phone. Diagnosis: You may have plugged your modem's phone cord into a digital line. Possible Solution: Plugging your modem's phone cord into a digital phone line can damage the modem. Call your phone company if you are unsure whether or not your phone line is digital. 58 TROUBLESHOOTING AND ONLINE HELP RESOURCES Diagnosis: You may have plugged your modem's phone cord into the wrong jack on the modem. Possible Solution: Make sure the phone cord is plugged into a jack labeled with the word TELCO or a wall plug icon. Diagnosis: You might have a bad phone cord connection to your modem. [. . . ] L'Indice d'Equivalence de la Sonnerie (IES) est situé au revers du modem (modems externes), ou sur le circuit imprimé (modems internes). Centre de guarantie et de service après-vente: Keating Technologies 25 Royal Crest Court, Suite 200 Markham, ONT L3R 9X4 Limited Warranty U. S. Robotics Access Corp. , a subsidiary of 3Com Corporation, warrants to the original end-user purchaser that this product will be free from defects in materials and workmanship for a period of five years from the date of purchase. During the limited warranty period, and upon proof of purchase, the product will be repaired or replaced (with the same or a similar model, which may be a refurbished model) at U. S. Robotics' option, without charge for either parts or labor. [. . . ]