User manual US ROBOTICS 005698-00 INSTALLATION GUIDE

[. . . ] READ ME FIRST! For troubleshooting help or to find out how to contact technical support, see the other side of this Guide. 5 Verify that the modem is properly installed. When your desktop returns, verify that your modem is properly installed. When the "Modems Properties" screen appears, you should see a description of your modem. Windows NT users will also see a COM port setting. If you have Windows 95 or 98, click the tab, and then click the COM port next to the description of your modem. [. . . ] Continue with the next "Possible solution:" in this section. If the remaining "Possible solutions:" do not solve your problem, continue with step 4 below. Click the modem's name to select it. You will be asked if you are sure you want to remove the device. When the "Confirm Device Removal" screen disappears, shut down Windows and turn off your computer. Unplug the computer from its electrical outlet. Remove the computer's cover, and physically remove the modem from its slot. Reinstall the modem using the Installation Guide instructions. Use a different slot from the one used in the initial installation. Possible solution: If you are using an external modem, make sure the modem is plugged in and turned on. Use only the power adapter included with the modem. The CS light on the front panel should be illuminated. (An internal modem should turn on automatically when the computer is turned on. ) Possible solution: You may not be entering modem commands in the proper manner. Type in all upper case (AT) or all lower case (at). Possible solution: If you are using an external modem, the COM port may not be enabled. Refer to your computer's manual for information about enabling COM ports (usually involves altering the BIOS settings, motherboard jumpers, and the operating system). Possible solution: You may be using the wrong serial cable with your external faxmodem. Make sure you are using an RS-232 modem cable. You will need to make sure you are using a 25-pin male to 25-pin female if your COM port is a 25pin port or a 25-pin male to 9-pin female if your COM port is a 9-pin port. Possible solution: The Plug and Play installation was not successful. Click Windows Start and click Shut Down Star art 2. When asked if you wish to shut down your computer, click You need to enable auto answer before every session unless you alter Yes. your software's initialization string to permanently enable auto answer. [. . . ] This dials the 3Com BBS. Problem: Your communications software fails to initialize the modem. Possible solution: Your software's port settings may be incorrect. Make sure the software's port settings match those for your modem. If you have an older version of RapidComm software on your system, you must uninstall it before installing the most recent version (contained on the Connections CD-ROM that comes with your new modem). Otherwise, system conflicts may hamper the RapidComm software's ability to work properly. Possible solution: If you are using an external modem, make sure the modem is plugged in and turned on. [. . . ]