User manual VISIONEER PAPERPORT MX

[. . . ] TA B L E O F C O N T E N T S Chapter 1: Welcome . 4 If Your Computer Does Not Have an Available COM Port . 10 Chapter 3: Installing the PaperPort Software . 13 Installing the Software for Your Computer . [. . . ] This includes cases in which the system "hangs" or "freezes" or exits to DOS. If the problem occurs again, quit Windows. Then, at the DOS prompt, change to the Windows\System directory (usually at C:\WINDOWS) by typing CD\WINDOWS\SYSTEM, press Enter, type PPUPDATE, and press Enter. Run Windows again, and you will see the PaperPort Port Selection dialog box. The PaperPort software requires at least 8 MB of available disk space when it is installed. If you need more space, try deleting unnecessary files or archiving older data to floppy disks or some other medium. 25 s ble nt Ta onte C of 26 APPENDIX A: TROUBLESHOOTING PAPERPORT SCANNER NOT FOUND Scanner not found during initial installation. Your scanner was not found at the same port that was used during last Windows session. Although you selected a port that is installed on your computer, the scanner cannot communicate with your computer. Be sure that the scanner is plugged in, that you have connected the cable to a port on the back of your computer, and that you have selected the correct port. If you are sure that you selected the correct port, remove the power cord from the back of PaperPort and then reinsert it. You should hear a brief hum as the PaperPort scanner motor starts up. If you do not hear the hum, check for the following problems. If you encounter a problem, fix it, and then click the PaperPort Find Scanner button again. s You may have plugged the scanner power supply into a dead outlet or power strip. The scanner power supply may not be working. The scanner may not be working. s s If you hear the start-up hum, then the scanner is receiving power and has passed the self-test. If the PaperPort software does not find the port, check for the following: s The ribbon cable inside the computer could be loose or disconnected. This cable connects the port card with the DB9 or DB25 connector on the back of the computer. If you have experience working with your computer's hardware, make sure that the cable is secure. An internal modem can be set to act as this port, thus disabling the external port. You may be able to correct this problem by reconfiguring the port (using its documentation); otherwise, contact your computer dealer for assistance. s PAPERPORT SCANNER NOT FOUND 27 s ble nt Ta onte C of s An internal remote device adapter (IRDA), common in laptop computers, might be set to act as this COM port causing it to be disabled. See your laptop computer's owner's manual for information about how to disable the IRDA and re-enable the external COM port. The port itself may be faulty or disabled. [. . . ] The setup program installs the right version of PaperPort. w NOTE: Before installing PaperPort, you should look at the README file. This file contains important information you may need before installing PaperPort. To open the README file from the CD Main Menu, click the Options & Documentation button. Click the button of the PaperPort version you want, and then click the Read Before Installing button. 3. [. . . ]