User manual VTECH I6735

[. . . ] Snap the wall mount bracket firmly in place. Position the base unit so that the mounting studs will fit into the holes on the wall mount bracket Slide base unit down on the mounting studs until it locks into place www vtechphones com 9 Handset layout 1 2 3 4. 5 6 7 8 9 10 11 12 13 14 Earpiece Headset jack (2 5mm) Caller ID (scroll down) Talk/flash Dialing keys (0-9, *, #) Redial/pause Speaker LCD display Directory (scroll up) Volume control Select/menu Off/clear Intercom Mute/remove 10 www vtechphones com Getting started Base unit layout 1 2 3 4 5 6 Find handset Charge In use Voice mail Power connector jack Telephone jack www vtechphones com 11 Basic operation Handset icons Icon MUTE NEW Description · On when the microphone is muted, see page 14 · On when there are new calls in the call log, see page 22 · On when the handset ringer is muted, see page 25 · Low battery or charging indicator, see page 8 Handset LEDs Icon Description · On when handset speakerphone is in use Base LEDs Icon IN USE CHARGE Voice mail Description · On when the phone is on a call · Flashes when an extension phone is on a call · On when handset is positioned so its battery can charge · Flashes to indicate that you have new voice mail messages (Service must be subscribed to through your local telephone company ) 12 www vtechphones com Handset operation Making calls · Press (or SPEAKER) to use the handset speakerphone feature), then dial the phone number -ORDial the phone number first, then press (or SPEAKER) · Press OFF to end your call or place the handset in its base or charger · The procedure to change the volume is the same for the handset earpiece, speakerphone and headset · Use to access phone company subscriber services, as described by your provider · If the redial memory is empty, and REDIAL is pressed, a double beep will sound Answering calls Basic operation · Press , SPEAKER or any dialing keys · Press OFF to end your call or place the handset into its base or charger Adjust handset volume The volume control is on the right side of the handset During a call, press the VOLUME + or - keys to adjust the listening volume to a comfortable level When you reach the maximum or minimum setting, a double beep will sound Flash function When you subscribe to call waiting service from your telephone company, press to switch to the new call when you receive a call waiting signal Press again to switch back to the original call Redial · Press REDIAL/PAUSE to display the last telephone number dialed from the handset (up to 32 digits) Use or or REDAIL button to scroll through the last five numbers dialed. When the beginning or www vtechphones com 13 Handset operation the end of the redial list is reached, a double beep will sound or SPEAKER to dial the displayed number · Press · Press MUTE/REMOVE to delete the displayed number You'll hear a confirmation beep. [. . . ] If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511 In Canada, call VTech Telecommunications Canada Ltd at 1-800-267-7377 Problem My phone doesn't work at all Suggestion · Make sure the power cord is plugged in · Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall jack · Disconnect the AC adaptor for a few minutes, and then reconnect it · Charge the battery in the handset for at least 16 hours For optimum daily performance, return the handset to its base when not in use · Reset the base Unplug the unit's electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset · You may need to purchase a new battery, please refer to the Batteries section of this user's manual · · · · Try all the suggestions above Move the handset closer to the base You might have moved out of range Your line cord might be malfunctioning Try installing a new line cord If the previous suggestions don't work, disconnect the base unit from the telephone jack and connect a different phone If there is no dial tone on that phone either, the problem is in your wiring or local service Contact your local telephone company I cannot get a dial tone Additional information www vtechphones com 29 Troubleshooting Problem I cannot dial out Suggestion · Make sure you have a dial tone before dialing. The handset may take a second or two to find the base and produce a dial tone This is normal Wait an extra second before dialing · Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or touch tone) Refer to the dial mode section of this user's manual · If the other phones in your home are having the issue, the problem is in your wiring or local service Contact your local telephone company · Eliminate any background noise Noise from a television, radio or other appliance may cause the phone not to dial out properly. If you cannot eliminate the background noise, first try muting the handset before dialing, or dialing from another room in your home with less background noise · Move the handset closer to the base You might have moved out of range · If the handset is in its base and the charging light does not light, refer to the Charge light is off section in this troubleshooting guide · Reset the base Unplug the unit's electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset · Other electronic products can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones · Charge the battery in the handset for 16 hours For optimum daily performance, return the handset to its base when not in use · You may need to purchase a new battery, please refer to the Batteries section of this user's manual · Your phone might be malfunctioning Please refer to the Warranty section of this user's manual for further instruction UNABLE TO CALL TRY AGAIN displays on my handset The battery does not hold a charge 30 www vtechphones com Troubleshooting Problem If you subscribe to DSL service I get noise, static, or weak signal even when I'm near the base Suggestion · If you hear noise during conversations and/or your caller ID features aren't functioning properly, install a noise filter to the telephone line between the base unit and the telephone line jack. Contact your DSL provider to obtain a noise filter. · Other cordless phones and 802 11 wireless routers that are used for home computer networks both use internal radios to communicate The radios may interfere with one another You can improve the performance of your cordless phones and your router by: a positioning your new phone as far away as possible from any other existing cordless telephone system that is already installed in your home to avoid the two systems interfering with each other b positioning your telephone base as far as possible from your router, computer or any other computer devices c selecting channels four through 10 for your router (refer to your router's user manual for more information) · Other electronic products can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones · Microwaves operate on the same frequency as your phone It is normal to experience static on your phone while the microwave is running Do not install this phone in the same outlet or near the microwave · If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector · Relocate your phone to a higher location The phone will likely get better reception not installed in a low area · If the other phones in your home are having the issue, the problem is in your wiring or local service Contact your local telephone company (charges may apply ) Additional information www vtechphones com 31 Troubleshooting Problem I hear other calls while using my phone My handset does not ring when I receive a call Suggestion · Disconnect your base unit from the telephone jack, and plug in a regular telephone If you still hear other calls, the problem is probably in your wiring or local service Call your local telephone company · Make sure you have the ringer activated Refer to the section(s) on ringer selection in this user's manual · Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack. Make sure the power cord is plugged in · You may be too far from the base unit · Charge the battery in the handset for 16 hours For optimum daily performance, return the handset to its base when not in use · You may have too many extension phones on your telephone line to allow all of them to ring Try unplugging some of the other phones · The layout of your home or office might be limiting the operating range. Try moving the base to another location, preferably on an upper floor. · If the other phones in your home are having the issue, the problem is in your wiring or local service Contact your local telephone company (charges may apply ) · Test a working phone at the phone jack If another phone has the same problem, the problem is the phone jack Contact your local telephone company (charges may apply ) · Other electronic products can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones · Your line cord might be malfunctioning Try installing a new line cord 32 www vtechphones com Troubleshooting Problem My calls fade or cut in and out while I'm using my handset Suggestion · Other electronic products can cause interference with your cordless phone Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones · Microwaves operate on the same frequency as your phone It is normal to experience static on your phone while the microwave is running Do not install this phone in the same outlet or near the microwave · If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location If this solves the problem, re-locate your phone or modem farther apart from one another, or use a different surge protector · Relocate your phone to a higher location The phone will get better reception not installed in a low area · If the other phones in your home are having the issue, the problem is in your wiring or local service · Clean the handset and base charging contact each month using a pencil eraser or cloth · Make sure the power and line cords are plugged in correctly and firmly. · Reset the base Unplug the unit's electrical power Wait for 15 seconds then plug it back in Allow up to one minute for the handset and base to reset · Your phone might be malfunctioning Please refer to the Warranty section of this user's manual for further instruction The charge light is off Additional information www vtechphones com 33 Troubleshooting Problem My Caller ID isn't working Suggestion · Caller ID is a subscription service You must subscribe to this service for this feature to work on your phone · Your caller must be calling from an area that supports caller ID · Both you and your caller's telephone companies must use caller ID compatible equipment If the unit does not seem to be responding normally, then try putting the handset in its base If it does not seem to respond, do the following (in the order listed): 1 Disconnect the power to the base 2 Disconnect the handset battery, and spare battery, if applicable 3 Wait a few minutes 4 Connect power to the base 5 Re-install the battery(ies) 6 Wait for the handset to re-establish its link with the base To be safe, allow up to one minute for this to take place Common cure for electronic equipment 34 www vtechphones com Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care Avoid rough treatment Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it Avoid water Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain, or handle it with wet hands Do not install your base unit near a sink, bathtub or shower Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety, use caution when using electric appliances during storms Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If your base unit should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL Then pull the unit out by the unplugged cords Warranty What does this limited warranty cover?· The manufacturer of this VTech product, VTech Communications, warrants to the holder of a valid proof of purchase ("Consumer" or "you") that the product and all accessories provided by VTech in the sales package ("Product") are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with operation instructions This limited warranty extends only to the Consumer for Products purchased and used in the United States of America During the limited warranty period, VTech's authorized service representative will repair or replace at VTech's option, without charge, a Materially Defective Product If we repair this product, we may use new or refurbished replacement parts If we choose to replace this product, we may replace it with a new or refurbished product of the same or similar design VTech will return repaired or replacement products to you in working condition VTech will retain defective parts, modules, or equipment Repair or replacement of Product, at VTech's option, is your exclusive remedy You should expect the repair or replacement to take approximately 30 days What will VTech Communications do if the Product is not free from material defects in materials and workmanship during the limited warranty period ("Materially Defective Product")?· How long is the limited warranty period?· The limited warranty period for the product extends for ONE (1) YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited warranty This limited warranty also applies to repaired or replacement Products for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer Additional information What is not covered by this limited warranty?Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or 2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or 3 Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or 4 Product to the extent that the problem is caused by use with non-VTech electrical accessories; or www vtechphones com 35 Warranty Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes ); or 7 Product returned without valid proof of purchase (see 2 below); or 8 Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit How do you get warranty service?· · To obtain warranty service in the United States of America, call 1-800-595-9511 for instructions regarding where to return the Product Before calling for service, please check the user's manual A check of the Product controls and features may save you a service call Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product (s) to the service location VTech will return repaired or replaced product under this limited warranty to you, transportation, delivery or handling charges prepaid VTech assumes no risk for damage or loss of the Product in transit If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty 5 6 · What must you return with the Product to get warranty service?Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; 2 Include "valid proof of purchase" (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and 3 Provide your name, complete and correct mailing address, and telephone number Other Limitations · This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides no other warranties for this product The warranty exclusively describes all of VTech's responsibilities regarding the product There are no other express warranties No one is authorized to make modifications to this limited warranty and you should not rely on any such modification. State Law Rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the product is fit for ordinary use) are limited to one year from date of purchase Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you · In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this product Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you 36 www vtechphones com Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1 Read and understand all instructions 2 Follow all warnings and instructions marked on the product 3 Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning 4 Do not use this product near water (for example, near a bath tub, kitchen sink or swimming pool) 5 Do not place this product on an unstable surface, such as a table, shelf or stand The product may fall, causing serious damage 6 Slots and openings in the back or bottom of the base unit and handset are provided for ventilation To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper ventilation is not provided 7 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home, consult your dealer or local power company 8 Do not allow anything to rest on the power cord Do not install this product where the cord may have anyone walking on it 9. Never push objects of any kind into this product through slots in the base or handset as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product 10. [. . . ] You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone company is required to notify you if such changes are planned 38 www vtechphones com FCC, ACTA and IC regulations If this product is equipped with a corded or cordless handset, it is hearing aid compatible If this product has memory dialing locations, you may choose to store emergency telephone numbers (e. g. , police, fire, medical) in these locations. If you do store or test emergency numbers, please: * * Remain on the line and briefly explain the reason for the call before hanging up. [. . . ]