User manual WACOM SD-312E

[. . . ] Acrobatâ Reader Copyright ã 1987-1996 Adobe Systems Incorporated. Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. CompuServe is a registered trademark of CompuServe, Inc. Microsoft, MS, Windows, Windows 95, Windows NT, and Windows 3. 1 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. [. . . ] If you are having a compatibility conflict between PenPartner and a new hardware or software product, it may be helpful to download a new WACOM tablet software driver. WACOM periodically updates the software driver to maintain compatibility with new products. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact WACOM for technical support. TESTING THE TABLET AVOIDING SERIAL PORT CONFLICTS TROUBLESHOOTING CONNECTING WITH WACOM ONLINE CONTACTING TECHNICAL SUPPORT Contents Index HAVING TROUBLE?Page 36 TESTING THE TABLET The PenPartner CD-ROM has a test program (WTEST) that checks for proper communication between your computer and the tablet. It also tests the UltraPen for proper function. Run this test before calling WACOM Technical Support; they will want to know the results of the test. The test program determines the communication port number, Interrupt Request (IRQ) line number, memory address, and baud rate. It saves this information to the WACOM. INI file in the directory where the WTEST program is located and in your Windows subdirectory. The WACOM driver for Windows looks at the WACOM. INI file for the location of the WACOM tablet. If the tablet is not found, try locating it first with this test program and then start Windows to load the WACOM driver again. RUNNING WTEST To run the WTEST program: 1. Exit Windows and restart your computer in DOS real mode. Each serial device attached to your computer needs its own unique communication port (Com port) address and Interrupt Request (IRQ) line. If two serial devices end up sharing Com port addresses and/or IRQs, it will result in the devices not being detected, or may cause the system to "hang. " · Most computers come with two external serial ports (Com 1 and Com 2). If you have an external serial port connector assigned to Com 2 and your internal modem is also using Com 2, you will have a Com port conflict. If you have a modem on Com 3 with an IRQ of 4 and a tablet on Com 1 with an IRQ of 4, you will have an IRQ conflict. · We do not recommend using Com 4, if possible. Video cards with the "S3" chipset use the same memory address as Com 4 and may cause conflict. Contents Index HAVING TROUBLE?Page 39 USING NON-STANDARD IRQs To use a tablet, mouse, and modem together, configure the tablet on Com 3 with a non-standard IRQ line. The test program will search Com ports 1-4 and IRQ lines 3-5, 7, 10-12, and 15. These are the only Com ports and IRQ lines supported by the WACOM driver. The following table lists standard IRQ settings for most computers. IRQ 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Status Used Used Used Free Free Free Used Free Used Used Free Free Used Used Used Free Standard Device Assignments Timer Keyboard Cascade Input Com 2 & Com 4 Com 1 & Com 3 LPT2 Floppy Disk LPT1 Clock Redirected IRQ2 (reserved) (reserved) PS/2 Mouse Co-Processor Hard Disk (reserved) The IRQs marked "Free" are usually available for devices to use freely, but this does not mean they are always available. See your system hardware documentation for additional information. Contents Index HAVING TROUBLE?Page 40 DETERMINING THE SERIAL PORT SETTINGS Run the WTEST utility, as described in Testing the tablet. [. . . ] Wherever you place the pen on the tablet, the cursor will jump to the same corresponding point on the screen. The drawing area of the tablet where the pen is detected. A WACOM feature that provides eraser support for some non-eraser aware applications. When you use the eraser to select text or objects in a supported application, and you lift the eraser off the tablet, the UltraPen will delete whatever is selected. [. . . ]