User manual XEROX DOCUPRINT 115 PRINTERACT REMOTE SERVICES

[. . . ] Xerox FreeFlow Print Server PrInteract Remote Services Versions 60. xx User Guide 701P47393 September 2007 Prepared by: Xerox Corporation Global Knowledge and Language Services 800 Phillips Road 218-01A Webster, New York 14580 ©2007 by Xerox Corporation. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as icons, screen displays, looks, etc. Printed in the United States of America. XEROX® and all Xerox product names mentioned in this publication are trademarks of XEROX CORPORATION. [. . . ] Click [Contact Information] to view the information; Customer Address, FreeFlow Print Server Version, Print Engine Serial Number, Host ID, and IP Address. Then click [Contact Xerox] to open an automatically addressed email message you can send to Xerox Support. Enter a description of your issue into the Subject field. Or, if you want to close the message window without sending the message, click [Close Window]. 12 User Guide 5 How does Xerox ensure quality support? To ensure and maintain optimum operability of your print environment, Xerox Support may ask you to perform a specific task or action. These requests are called Support Requests. Each time Xerox sends you a Support Request, a link to download the request is placed on the Home page. Click this link to open the Support Requests page. You may either accept or reject any Support Request. Support Requests you accept are downloaded to your system where Xerox Support can connect to your system and execute the request. Different types of Support Requests that you may receive are: · · · · · · · · · · · · Remote Monitoring (RM) Data Capture & Transfer Update Attributes Execute Script Download and Execute Script Software Updates Support Request ID­identifies the tracking number assigned. click an ID link to pop open additional details. Type­classifies requests by OS or patch. Status­indicates whether you have accepted, completed, or rejected the request. Data/Time­indicates the date you received the request. To accept and install an update, click the desired row and click the [Accept] button. To reject an update and remove a support request from the available list, click the desired row and click the [Reject] button. A rejected update may be accepted at a later time. Information included on the Support Requests page includes: To accept or reject a request, perform the following: By default, Remote Services checks for new Support Requests on startup, and then every 15 minutes. To manually check the Xerox Support Server for new Support Requests, click the [Get New] button. New Support Requests may take a few minutes to arrive. To refresh the display to include Support Requests that have just arrived, click the [Refresh Table] button. under the Refresh column. User Guide 13 How does Xerox ensure quality support? Remote Monitoring (RM) Remote Monitoring is a timer-based script that automatically captures and transmits machine data to Xerox Support. Job data is not captured using Remote Monitoring. [. . . ] NOTE: MeterAssistant is available on monochrome and highlight color printers, only. MeterAssistant Once MeterAssistant is enabled, you can visit the MeterAssistant page to verify the name and reading of each meter through the [Home: MeterAssistant] page. This page will provide the following information: · Last Meter Reading ­The date and time of the last transmitted meter reading and status of submission (success or failed) displays at the top of the page. Meter Description ­ lists the names of each machine meter. Meters Transmitted ­ displays the value of the last transmitted meter reading. [. . . ]