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Detailed instructions for use are in the User's Guide.
[. . . ] You may not be able to create Recovery Media with a USB flash drive depending on the drive you use. See the help file included with VAIO Care for more information.
To recover from the recovery area
On models with the ASSIST button
To recover from Recovery Media
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If you recover your computer from Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external optical disc drive (not supplied) to the computer and to an AC power source. Insert the disc into the optical disc drive or connect the USB flash drive to the USB port on the computer while the computer is in Normal mode. Turn off the computer and turn it on once again. [. . . ] If the display language selection window appears, select your desired language and click OK.
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computer virus
If your computer is experiencing problems
About backup
What is a backup process?
The backup process creates a backup copy of your data stored on the built-in storage device and saves it to another location.
Connect your computer to the Internet, download and install the latest updates using VAIO Update. If you create Recovery Media (optical discs) on the model without a built-in optical disc drive, connect an external optical disc drive (not supplied) to the computer and to an AC power source. Click Start , All Programs, and VAIO Care. If the User Account Control window appears, click Yes.
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which cannot be solved through troubleshooting If you have formatted the C: drive by mistake
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Click Start recovery wizard.
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To perform the custom recovery, select Tools and click Start advanced recovery wizard.
Please create your Recovery Media immediately after setup.
Which software should I use to maintain and recover my computer?
Use the following software. VAIO Care Creating Recovery Media Checking your computer hardware VAIO Care Rescue Rescuing (backing up) your data Recovering your computer Erasing all the data on your built-in storage device See the help file included with VAIO Care and VAIO Care Rescue for more information.
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Follow the on-screen instructions.
On models without the ASSIST button
Why do I have to back up my data?
Due to unexpected events or computer viruses, you might lose various data stored on your builtin storage device. To restore the lost data, its backup copy is needed. It is strongly recommended that you back up your data regularly. If you are currently logged onto your computer as a standard user, you may be prompted to enter an administrator name and a password.
Turn on your computer and press the F10 key several times before the VAIO logo screen disappears. If the Edit Boot Options window is displayed, press the Enter key. If the display language selection window appears, select your desired language and click OK.
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Select Start recovery wizard. To perform the custom recovery, select Tools and click Start advanced recovery wizard.
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Select Start recovery wizard. At the time of delivery, the power button or the power switch is disabled until the computer is plugged into an AC power source. Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. Make sure the battery pack is installed properly and charged. Disconnect all connected USB devices (if any), and then restart your computer. Remove all extra memory modules you may have installed since purchase, and then restart your computer. If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. Unplug the power cord or the AC adapter, and remove the battery pack. Reinstall the battery pack, plug the power cord or the AC adapter, and then turn on your computer. Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. Check that you are using the supplied Sony power cord or AC adapter. [. . . ] Unplug the power cord or the AC adapter, and leave the computer for about five minutes. Then plug the power cord or the AC adapter, and turn on the computer again. Turning off your computer with the Ctrl+Alt+Delete keys, the power switch, or the power button may cause loss of unsaved data.
A message appears notifying of either incompatibility or improper installation of the battery pack and my computer then enters Hibernate mode
See the answers for "The charge indicator light is blinking fast and my computer does not start. "
Windows does not accept my password and returns the message: Enter Onetime Password
If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Press and hold the power button or slide and hold the power switch for more than four seconds to check that the power indicator light turns off. [. . . ]
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